Reservations, Groups, Meetings

3 weeks ago

Cardiff, United Kingdom voco Full time

**voco St David's Cardiff **has a fantastic opportunity for a **Reservations, Groups, Meetings & Events Coordinator to join our Cardiff Bay 5-star hotel**

You will earn £25,000 salary **+ 10% annual bonus.**

We are looking for a **Reservations, Groups, Meeting & Events Coordinator,** who will be working closely with & reporting to the Commercial Lead, to assist the **Reservations office** to convert and maximise hotel and event enquiries and bookings.

Given the nature of this role it’s important that you have some Reservations, Groups, Meeting & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.

At voco everyone’s a host, if there’s one thing we know, it’s that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.

**To succeed as a Reservations, Groups, Meeting & Events Coordinator, you will need**:

- Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
- Accurately inputting all enquiries into Sales and Catering system
- Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require
- Actively working as part of a team to achieve the department objectives and budget
- Actively consider prevention, recovery and investigation of any complaints
- Liaise with clients to ensure that accurate details for each event & reservation are obtained
- To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
- Establishing client requirements and identifying how the hotel can facilitate their needs
- Responding to all M&E enquiries in-line with company standard

**Reservations, Groups, Meeting & Events Coordinator, receive some great benefits**:

- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- Opportunities for career progression and to transfer around the world
- Taxi subsidy for shifts starting/ending between 23:00-06:00
- Subsidised childcare support
- Meals whilst on duty
- Worldwide employee and friends & family hotel room rates
- Discounts on retail and various activities through our benefit portal
- Employee assistance programme 24/7
- Recognition programmes
- Meals whilst on duty
- Opportunities to get involved in our charitable and community activities
- **Most importantly, we’ll help you grow, and develop you as an individual**

**You must meet the legal requirements to work in the UK.**

**_ About voco St David's Cardiff_**
- Set on Cardiff Bay's waterfront, voco® St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco® St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. “The Spa at St David’s”, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings and celebrations alike._
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._

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