Event and Reservations Specialist

4 weeks ago


Cardiff, United Kingdom voco™ Hotels Careers Full time
Position Overview

As a Reservations and Events Coordinator, you will play a vital role in ensuring the seamless operation of our events and reservations at our prestigious hotel. This position is ideal for individuals with a passion for hospitality and a knack for organization.

Key Responsibilities
  • Manage and optimize inquiries to enhance sales, occupancy, and revenue, including upselling relevant hotel services.
  • Accurately input all inquiries into the Sales and Catering system.
  • Compile detailed function sheets and distribute them weekly, coordinating with the Operations Team as necessary.
  • Collaborate effectively with team members to achieve departmental goals and budget targets.
  • Address and resolve any guest complaints with a focus on prevention and recovery.
  • Engage with clients to gather precise details for each event and reservation.
  • Deliver exceptional service to all guests and clients, whether through face-to-face interactions or telephone communications.
  • Identify client needs and propose suitable solutions to facilitate their requirements.
  • Respond to all Meetings and Events inquiries in accordance with company standards.
Qualifications

The ideal candidate will possess:

  • Experience in reservations, group bookings, or event coordination.
  • Strong communication skills and the ability to build lasting relationships with clients.
  • A proactive approach to problem-solving and attention to detail.
Benefits

Our team members enjoy a comprehensive benefits package, including:

  • Guaranteed hours with no zero-hour contracts.
  • Subsidized transportation for late shifts.
  • Support for childcare expenses.
  • Complimentary meals during shifts.
  • 28 days of annual leave, increasing with tenure.
  • Company sick pay and life insurance.
  • Exclusive discounts at hotels and restaurants worldwide.
  • Access to discounts from numerous retailers.
  • A rewarding 'Refer a Friend' program.

At voco™ Hotels, we are committed to fostering an inclusive environment where all employees are valued and respected. We believe in providing equal opportunities for growth and development within our organization.

Join us in delivering True Hospitality for Good, creating memorable experiences for our guests and colleagues alike.



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