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    4 weeks ago

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Reservation Coordinator

2 months ago

Cardiff, Cardiff, United Kingdom AccorHotel Full time
Job Description

Accommodation Booking Manager

We are seeking a highly organized and detail-oriented Accommodation Booking Manager to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest services.

Key Responsibilities:

  • Reservation Management: Accurately enter reservation details, confirm bookings, and communicate with relevant staff members to ensure smooth check-in operations.
  • Guest Services: Provide warm welcomes, exceptional assistance, and resolve any guest issues in a timely and professional manner.
  • Operational Oversight: Collaborate with other hotel departments to ensure efficient room sales, optimize booking processes, and maintain high-quality standards.
  • Leadership & Reporting: Participate in leadership and reporting activities, providing insights and recommendations to improve hotel operations and guest satisfaction.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills to effectively interact with guests, colleagues, and management.
  • Customer Service Skills: Provide exceptional guest services, resolving issues promptly and professionally.
  • Organizational Skills: Manage multiple reservations, prioritize tasks, and maintain accurate records.
  • Attention to Detail: Ensure accurate reservation details, maintain high-quality standards, and adhere to hotel policies.
  • Time Management: Prioritize tasks, manage time effectively, and meet deadlines.
  • Problem-Solving Skills: Analyze and resolve guest issues, providing creative solutions and recommendations.
  • Computer Literacy: Proficient in hotel management systems, software, and technology.
  • Interpersonal Skills: Build strong relationships with colleagues, management, and guests, promoting a positive and inclusive work environment.
  • Flexibility and Adaptability: Demonstrate flexibility and adaptability in a fast-paced hotel environment, responding to changing circumstances and priorities.

Benefits:

  • Competitive Salary: £12.00 per hour.
  • Opportunities for Career Development: AccorHotel offers training and development opportunities to help you grow and succeed in your career.
  • Employee Benefits: Enjoy a range of employee benefits, including meal allowances, uniform, and Cycle to Work Scheme.
  • Pension Scheme: Participate in our pension scheme, planning for your future and securing your financial well-being.
  • Eye Care Voucher: Take care of your vision with our eye care voucher.
  • Extra Holidays: Enjoy extra holidays every year, providing you with more time to relax and recharge.
  • Accor Academy: Seize development opportunities through Accor Academy, enhancing your skills and knowledge in hotel management.
  • VIVUP: Prioritize your well-being with VIVUP, our employee assistance program.