Reservation Coordinator

4 weeks ago


Cardiff, Cardiff, United Kingdom Accor Full time
Job Title: Reservation Coordinator

Are you passionate about delivering exceptional customer experiences and ensuring seamless operations in a fast-paced hotel environment? We're seeking a skilled Reservation Coordinator to join our team at Novotel Cardiff Centre.

Key Responsibilities:
  • Manage reservations received via various channels, ensuring accurate and efficient booking processes.
  • Drive room sales in line with brand and hotel policies, while providing guests with a warm welcome and exceptional assistance.
  • Collaborate with hotel departments to ensure smooth check-in operations and confirm reservations with meticulous attention to detail.
Requirements:
  • Excellent communication and customer service skills.
  • Strong organizational and time management abilities.
  • Ability to work effectively in a team environment.
  • Basic computer literacy and proficiency in hotel software systems.
What We Offer:
  • A competitive salary of £12.00 per hour.
  • A comprehensive benefits package, including pension scheme, eye care voucher, and cycle to work scheme.
  • Opportunities for career development and growth within the Accor Group.

We're committed to providing a positive and inclusive work environment that values diversity and promotes employee well-being. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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