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Hotel Reservation Coordinator

1 month ago

Cardiff, Cardiff, United Kingdom AccorHotel Full time

Reservation Coordinator Job Description

As a Reservation Coordinator at AccorHotel, you will play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members.

Key Responsibilities:

  • Manage reservations received via various channels, ensuring a seamless and efficient booking process.
  • Drive and optimize room sales in line with our brand and hotel policies.
  • Provide guests with a warm welcome and exceptional assistance.
  • Collaborate effectively with other hotel departments to confirm reservations with meticulous attention to detail.

Requirements:

  • Leadership and reporting skills.
  • Comprehensive operational oversight.
  • Quality assurance.
  • Coordination and optimization.
  • Culture and development.
  • Talent management.
  • Duty management.
  • Drive profit.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

Qualifications:

  • Communication skills.
  • Customer service skills.
  • Organizational skills.
  • Attention to detail.
  • Time management.
  • Problem-solving skills.
  • Computer literacy.
  • Interpersonal skills.
  • Flexibility and adaptability.
  • Sales skills.
  • Cultural sensitivity.
  • Conflict resolution.

Employment Type: Full-time

Salary: 12.00 per hour

Remote Work: No