Hotel Night Operations Coordinator

3 weeks ago


Cardiff, Cardiff, United Kingdom LGH Hotels Management Full time

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We pride ourselves on delivering exceptional guest experiences and creating fulfilling careers for our employees.

Salary Range: £25,000 - £30,000 per annum (dependent on experience)

Job Description: As a Hotel Night Operations Coordinator, you will be responsible for ensuring the smooth running of our hotel during the night shift. Your duties will include managing guest requests, maintaining security and safety procedures, and providing general support to our hotel staff.

Responsibilities:

  • Manage guest requests and ensure they are handled promptly and professionally
  • Maintain security and safety procedures during the night shift
  • Perform regular security checks throughout the hotel
  • Provide general support to our hotel staff during the night shift
  • Assist with any maintenance or housekeeping tasks that may arise
  • Serve food and beverages to guests as required
  • Check guests in and out of the hotel as required
  • Handle any emergency situations that may arise
  • Prepare reports for senior management as required

Requirements:

  • Previous experience working in a hotel or similar environment, preferably in a night team member role
  • Excellent customer service skills and a friendly, professional demeanor
  • Strong communication and interpersonal skills
  • A good understanding of safety and security procedures
  • The ability to remain calm and composed in high-pressure situations
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required
  • Good organizational skills and attention to detail

Benefits:

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio
  • Access to the IHG Employee Room Benefit Programme across their global portfolio
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

About Our Location

Nestled in the heart of the vibrant city, our hotel is ideally situated next to Cardiff Castle and the Principality Stadium. With 157 beautifully designed bedrooms, we offer a comfortable and convenient stay for both business and leisure travelers.

Our Academy Conference Centre

Our conference centre boasts 12 modern and fully equipped meeting rooms, providing the perfect venue for corporate events and conferences.

Our Health and Fitness Club

Our health and fitness club is equipped with state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, providing guests with the perfect opportunity to unwind and recharge during their stay.


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