Reservations Operations Manager

4 weeks ago


Cardiff, Cardiff, United Kingdom AccorHotel Full time
Job Overview

This role focuses on managing reservations for the Novotel Cardiff Centre, ensuring a seamless and efficient booking process. The ideal candidate will be responsible for optimizing room sales in line with hotel policies, while providing exceptional guest service.


About the Role

As Reservations Operations Manager, you will play a key part in driving revenue growth by effectively coordinating with various departments to ensure smooth check-in operations. You will also be responsible for confirming reservations with meticulous attention to detail and maintaining accurate records.


Key Responsibilities
  • Manage reservations received via multiple channels
  • Optimize room sales in line with hotel policies
  • Collaborate with front desk staff to ensure smooth check-in operations
  • Confirm reservations with high accuracy
  • Maintain accurate records of reservations and guest interactions

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Attention to detail and ability to multitask
  • Ability to work effectively in a team environment
  • Familiarity with hospitality industry software and systems

Benefits

As a valued member of our team, you can expect:

  • A competitive salary of £12.00 per hour
  • Ongoing training and development opportunities
  • Access to a range of employee benefits, including meal allowances and uniform provision
  • The chance to work in a dynamic and supportive environment


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