Front Desk Reservation Manager

4 days ago


Cardiff, Cardiff, United Kingdom AccorHotel Full time

Job Summary:

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We are seeking a highly organized and detail-oriented Front Desk Reservation Manager to join our team at AccorHotel. As a key member of our front office team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest service.

Responsibilities:

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  • Manage incoming reservations via various channels, including phone, fax, internet, and email
  • Drive room sales in line with brand and hotel policies
  • Collaborate effectively with other hotel departments to ensure smooth check-in operations
  • Confirm reservations with meticulous attention to detail
  • Liaise with various departments on customer requests and facilitate communication

Requirements:

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  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Attention to detail and ability to multitask
  • Computer literacy and proficiency in relevant software
  • Flexibility and adaptability in a fast-paced environment

Benefits:

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We offer a competitive salary of £12.00 per hour, as well as opportunities for professional growth and development in a dynamic and supportive team environment.



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