Front Desk Professional: Providing Excellent Service

5 days ago


Cardiff, Cardiff, United Kingdom Cardiff University Full time

About the Job

We are seeking an experienced front desk professional to join our team at Cardiff University. As a highly organised and customer-focused individual, you will be responsible for providing exceptional service to students, staff, and visitors across our multiple buildings.

Duties and Responsibilities

  • Deliver a high-quality reception service, including responding to enquiries, logging information, and referring complex matters to relevant staff.
  • Maintain accurate records, process mail, and ensure the reception area is well-maintained.
  • Collaborate with colleagues to achieve team objectives, participate in training initiatives, and apply quality and customer care principles.
  • Develop strong relationships with key contacts, gather data to update administrative systems, and contribute to continuous improvement.

Essential Criteria

  • Excellent communication and interpersonal skills.
  • Strong organisational and administrative abilities.
  • Ability to work accurately, meet deadlines, and maintain confidentiality.
  • Previous experience in a similar role or related field.
  • Proficiency in MS Office applications and other relevant software.

Salary Information

This position offers a competitive salary range of £22,728 - £23,114 per annum, reflecting the importance of this role in delivering exceptional customer service.



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