Senior Accommodation Booking Manager

1 week ago


Cardiff, Cardiff, United Kingdom Accor Full time
Company Overview

Novotel Cardiff Centre is a modern hotel situated in the heart of Cardiff, overlooking the historic Bute East Dock. This stylish and comfortable hotel offers an ideal location for both leisure and business travelers.


Job Details

Salary: £12.00 per hour


Job Description

This role involves managing reservations received via various channels, ensuring a seamless and efficient booking process. The successful candidate will drive room sales while providing guests with a warm welcome and exceptional assistance. Key responsibilities include accurate data entry, communication with relevant staff members, and confirming reservations with meticulous attention to detail.


Required Skills and Qualifications
  • Excellent Communication Skills
  • Customer Service Skills
  • Organizational Skills
  • Attention to Detail
  • Time Management
  • Problem-Solving Skills
  • Computer Literacy
  • Interpersonal Skills
  • Flexibility and Adaptability
  • Sales Skills
  • Cultural Sensitivity
  • Conflict Resolution

Benefits
  • Enjoy delightful meals while on duty
  • Look sharp in our provided uniform
  • Pedal your way to work with our Cycle to Work Scheme
  • Take care of your vision with our Eye Care Voucher
  • Extra holidays every year
  • Pension Scheme
  • Explore Merlin Entertainment with our exclusive discount
  • Celebrate your birthday with our special Bonanza
  • Savor the Accor Dining Experience at our hotels/restaurants
  • Seize development opportunities through Accor Academy
  • Prioritize your well-being with VIVUP


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