Operational Manager

2 days ago


Cardiff, Cardiff, United Kingdom Institute for Outdoor Learning Full time
About Us

At Institute for Outdoor Learning, we are dedicated to providing exceptional outdoor experiences for our customers. We are seeking a highly skilled and experienced Operational Manager to join our team.

Job Description

This is a dynamic role that involves overseeing the day-to-day operations of our Tree Tops Trail. The successful candidate will be responsible for managing staff organisation, equipment management, health and safety, customer care, and administration.

Key Responsibilities:
  • To lead and develop a high-performing team that provides an outstanding customer experience.
  • Manage employee performance and report any issues to site managers as needed.
Health and Safety:
  • Maintain a safe working environment while prioritising the health and well-being of employees and customers.
  • Ensure adherence to and communication of all health and safety policies, procedures, rules, and regulations with assistance from our H&S Executives.
  • Maintain site PPE in good condition.
Customer Service and Safety:
  • Assist with customer inquiries and bookings.
  • Ensure participants are fully prepared for activities and comply with company rules regarding height, weight, age, and medical conditions.
  • Take reasonable measures to maximise customer satisfaction and minimise complaints.
  • A previous background in delivering high-level customer service is essential.
  • The ability to work outdoors in various weather conditions and at height with confidence is required.
  • It is essential that the right candidate holds relevant certifications and training for rescues (rescue training will be provided if needed).
  • A level of qualification in First Aid (First-Aid training can be provided if required).
  • Institute for Outdoor Learning will cover all necessary training and vocational courses to aid the candidate's development, benefiting both the business and the individual.
  • Working hours will average 40 per week.
  • Holidays are accrued pro-rata.
Estimated Salary:

£35,000 - £45,000 per annum



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