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Reservation Coordinator

2 months ago

Cardiff, Cardiff, United Kingdom Accor Full time
Job Title: Reservation Coordinator

Are you passionate about delivering exceptional customer service and ensuring seamless guest experiences? We're seeking a highly organized and detail-oriented Reservation Coordinator to join our team at Novotel Cardiff Centre.

Key Responsibilities:
  • Manage reservations received via various channels, ensuring accurate and efficient booking processes.
  • Drive room sales in line with brand and hotel policies, while providing guests with a warm welcome and exceptional assistance.
  • Collaborate with hotel departments to ensure smooth check-in operations and confirm reservations with meticulous attention to detail.
Requirements:
  • Excellent communication and customer service skills.
  • Strong organizational and time management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer systems and software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the Accor Group.
  • A dynamic and supportive work environment.

We're committed to providing a safe and inclusive workplace for all employees. If you're passionate about delivering exceptional customer service and ensuring seamless guest experiences, we encourage you to apply for this exciting opportunity.