Hotel Reservation Manager
1 month ago
We are seeking a skilled Reservation Coordinator to join our team at Novotel Ibis Gate and Ibis Budget. As a key member of our front desk team, you will be responsible for managing reservations, ensuring a seamless and efficient booking process, and providing exceptional customer service.
Key Responsibilities:- Manage reservations received via various channels, ensuring accurate and timely entry of reservation details.
- Collaborate with other hotel departments to ensure smooth check-in operations and provide guests with a warm welcome.
- Confirm reservations with meticulous attention to detail and communicate crucial information to relevant staff members.
- Drive room sales in line with our brand and hotel policies, while maintaining a high level of customer satisfaction.
- Excellent communication and customer service skills.
- Strong organizational and time management skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in computer systems and software.
- Flexibility and adaptability in a dynamic work environment.
- A competitive salary of 12:00 per hour.
- A full-time, permanent employment opportunity.
- The chance to work with a leading hospitality company, AccorHotel.
Qualifications:
- Communication Skills
- Customer Service Skills
- Organizational Skills
- Attention to Detail
- Time Management
- Problem-Solving Skills
- Computer Literacy
- Interpersonal Skills
- Flexibility and Adaptability
- Sales Skills
- Cultural Sensitivity
- Conflict Resolution
Remote Work: No
Employment Type: Fulltime
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