Serviced Accommodation Booking Coordinator

2 weeks ago

Cardiff, Cardiff, United Kingdom Tŷ SA Serviced Accommodation Full time
Job Overview

We are seeking a highly organised and customer-focused individual to join our team as a Serviced Accommodation Booking Coordinator. As a key member of our reservations team, you will be responsible for managing and coordinating bookings for our serviced accommodation properties.

Key Responsibilities:

  • Manage incoming booking inquiries through various channels and respond promptly.
  • Convert inquiries into confirmed bookings by providing accurate information about properties, availability, and rates.
  • Process reservations, payments, and confirmations in a timely manner using our booking system.
  • Update and maintain property availability across booking platforms to avoid overbooking's and maximise occupancy.
  • Build and maintain positive relationships with guests, addressing their needs and concerns before, during, and after their stay.
  • Collaborate with property management and housekeeping teams to ensure smooth guest check-ins and high service standards.
  • Monitor guest reviews and feedback, responding professionally to maintain a high level of satisfaction and positive online presence.
  • Assist in optimising pricing and promotions to increase booking conversion rates and revenue.

Requirements:

  • Previous experience in a booking or reservations role, ideally within the hospitality or serviced accommodation sector.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and partners.
  • Strong organisational skills and attention to detail.
  • Preferred experience with booking management software and online travel agency platforms.
  • Ability to work independently, manage time effectively, and prioritise tasks in a fast-paced environment.
  • A proactive and problem-solving mindset to address guest issues and ensure a positive experience.
  • Flexibility to work evenings or weekends as needed to accommodate guest inquiries and peak booking periods.

What We Offer:

  • Competitive salary.
  • Opportunities for growth and professional development within a dynamic team.
  • A supportive and collaborative work environment.
  • Work from home.

How to Apply:

Please submit your CV and a video answering the following questions: 1) Why are you interested in this position? 2) What do you know about our company? 3) What is your ideal work environment? 4) What are your strengths? 5) Where do you see yourself in 5 years?

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