Front Office Coordinator

3 weeks ago

Cardiff, Cardiff, United Kingdom Williams Lea Limited Full time

Front Office Coordinator

Location: Cardiff

Employment Type: Full Time

Work Environment: Office Based

Working Hours: 37.5 hours per week, Monday to Friday, with shifts from 8:15 AM to 4:45 PM or 9:00 AM to 5:30 PM. Occasionally, extended hours may be required for significant events and functions.

Overview:

Williams Lea is a premier global provider of essential business support services tailored for financial, legal, and professional service sectors. We are on the lookout for a personable individual to join our team at a legal establishment in Cardiff. A strong emphasis on customer service and a friendly demeanor are vital for this position.

This role is diverse, with a particular emphasis on event management. If you thrive on engaging with individuals in a professional setting, this opportunity may be an excellent fit for you.

Role Purpose:

The Front Office Coordinator will collaborate with the team to deliver exceptional customer service to our clients while providing support to the Team Leader and Business Services Manager. Given that reception and hospitality are central to this role, candidates with experience in corporate reception, hospitality, or transferable skills from retail/customer service will be highly regarded.

Key Responsibilities:

Reception, Hospitality, and Administrative Support

  • Warmly welcome and engage with visitors to the facility.
  • Ensure an outstanding client experience by prioritizing professionalism and customer care.
  • Oversee room bookings, hospitality needs, audiovisual requirements, and parking arrangements.
  • Perform various reception and switchboard tasks as necessary.
  • Efficiently manage a busy meeting room schedule.
  • Conduct daily and weekly inspections of the client suite to maintain high presentation standards.
  • Complete routine administrative tasks, including confirming meeting room reservations, preparing daily schedules, maintaining visitor logs, and organizing parking.
  • Execute data entry tasks to track workload within the service.
  • Arrange refreshments and catering for meetings, events, and functions.
  • Supervise and assist during events.
  • Maintain meeting room standards through regular checks.
  • Manage diaries and plan schedules effectively.
  • Oversee stock levels and manage supplies.
  • Collect and file reprographics requests appropriately.
  • Fulfill photocopying, scanning, and printing requests as needed.
  • Adhere to quality control processes to ensure error-free work.
  • Ensure all equipment is adequately stocked and functioning correctly.
  • Safeguard documents and maintain information security at all times.

Benefits:

We are committed to supporting our employees in both their professional and personal lives. Our comprehensive benefits package includes:

  • 25 days of annual leave, in addition to public holidays (pro-rata for part-time or fixed-term roles).
  • Salary sacrifice schemes and retail vouchers, including our TechScheme for gadgets and household appliances.
  • Life Assurance.
  • Private Medical Insurance.
  • Dental Insurance.
  • Health Assessments.
  • Cycle-to-work scheme.
  • Discounted gym memberships.
  • Referral Scheme.

Additionally, you will have the chance to work for a global employer dedicated to providing an enjoyable, challenging, and rewarding career with opportunities for future development.

Commitment to Equality and Diversity:

Williams Lea values the unique contributions of a diverse workforce and is committed to creating an inclusive environment. We do not discriminate based on age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We strive to foster a culture of openness, fairness, and transparency.

If you require any adjustments to apply or participate in the interview process due to a disability, please reach out to us for assistance.

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