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Front Office Coordinator
2 months ago
Front Office Coordinator
Location: Cardiff
Contract: Full Time
Work Model: Office Based
Shifts: 37.5 hours per week, Monday to Friday, with shifts from 8.15am to 4.45pm or 9.00am to 5.30pm. Occasionally working until 6pm for key events.
About Williams Lea Limited
Williams Lea Limited is a premier global provider of essential business support services tailored for financial, legal, and professional services sectors. We are looking for a personable individual to become part of our team at a prestigious legal firm in Cardiff. A strong commitment to customer service and a friendly demeanor are crucial for success in this position.
This role encompasses a variety of responsibilities with a significant emphasis on event management. If you thrive in engaging with people within a professional setting, this opportunity may be ideal for you.
Role Overview
The Front Office Coordinator will collaborate with the team to deliver outstanding customer service to our clients while providing support to the Team Leader and Business Services Manager. Given the importance of reception and hospitality in this role, candidates with experience in corporate reception, hospitality, or transferable skills from retail/customer service will find this position well-suited to their background.
Key Responsibilities:
Reception, Hospitality, and Administrative Support
- Warmly welcome and assist visitors to the office.
- Ensure an exceptional client experience by prioritizing professionalism and customer care.
- Oversee room bookings, hospitality needs, audiovisual requirements, and parking arrangements.
- Perform various reception and switchboard duties as needed.
- Manage a busy meeting room schedule efficiently.
- Conduct daily and weekly inspections of the client suite to maintain high presentation standards.
- Execute daily administrative tasks, including confirming meeting room bookings and preparing visitor lists.
- Carry out data entry tasks to monitor service workload.
- Arrange refreshments and catering for meetings and events.
- Supervise and assist during events.
- Maintain meeting room standards through regular checks.
- Manage diaries and plan schedules effectively.
- Oversee stock management for office supplies.
- Collect and file reprographics requests accurately.
- Fulfill photocopying, scanning, and printing requests as required.
- Adhere to quality control processes to ensure error-free work.
- Ensure all equipment is well-stocked and functioning properly.
- Safeguard documents and maintain information security at all times.
Benefits and Rewards
We are committed to supporting our employees in both their professional and personal lives. Our comprehensive benefits package includes:
- 25 days of annual leave, plus bank holidays (pro-rata for part-time roles).
- Salary sacrifice schemes and retail vouchers, including our TechScheme for gadgets and appliances.
- Life Assurance.
- Private Medical Insurance.
- Dental Insurance.
- Health Assessments.
- Cycle-to-work scheme.
- Discounted gym memberships.
- Referral Scheme.
Join a global employer dedicated to providing an enjoyable, challenging, and rewarding career with opportunities for future development.
Commitment to Equality and Diversity
Our company values the unique contributions of a diverse workforce and is committed to creating an inclusive environment. We do not discriminate based on age, disability, gender reassignment, marital status, pregnancy, race, religion, sex, or sexual orientation. We strive to foster a culture of openness, fairness, and transparency.
If you require assistance or adjustments during the application process, please reach out to us for support.
