Front Office Supervisor

4 weeks ago


Cardiff, Cardiff, United Kingdom The Celtic Collection Full time
Job Title: Front Office Supervisor

We are seeking a talented and experienced Front Office Supervisor to join our team at The Celtic Collection. As a key member of our Front Office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable experience.

Key Responsibilities:
  • Support and implement department standards and ensure they are practiced by the Front of House team throughout your shift.
  • Focus on providing the ultimate guest service experience for all guests, from arrival to departure.
  • Ensure training is conducted to Resort standard and reflects business needs.
Requirements:
  • Experience in the Rooms Division sector of the hospitality industry, preferably in a quality-driven, high-volume environment.
  • Excellent people management skills and the ability to lead and motivate a team.
  • Knowledge of 'Opera' would be beneficial but not essential.
What We Offer:

As an employee of The Celtic Collection, you can enjoy a range of incredible perks, including lifestyle and retail discounts for you and your family. Our career development opportunities are as unique as you are, and we pride ourselves on being part of your journey every step of the way.

We are an equal opportunity employer and welcome interest from applicants of all ages. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.



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