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Front Office Team Lead

2 months ago

Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

Job Title: Front Office Supervisor

About the Role:

We are seeking a talented and experienced Front Office Supervisor to join our team at The Celtic Collection. As a Front Office Supervisor, you will be responsible for supporting and implementing department standards, ensuring that they are practiced by the Front of House team throughout your shift.

Key Responsibilities:

  • Provide exceptional guest service experience for all guests, from arrival to departure.
  • Ensure training is conducted to Resort standard and reflects business needs.
  • Support and lead the Front of House team to deliver outstanding service.
  • Monitor and maintain high standards of cleanliness and organization in the Front of House area.

Requirements:

  • Experience in the Rooms Division sector of the hospitality industry.
  • Strong people management skills and ability to lead a team.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Access to exclusive employee discounts and perks.

About Us:

The Celtic Collection is a luxury hospitality company that operates several high-end hotels and resorts. We are committed to delivering exceptional guest experiences and providing our employees with opportunities for growth and development.