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Front Office Team Lead

2 months ago

Cardiff, Cardiff, United Kingdom Celtic Manor Resort Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Celtic Manor Resort. As a Front Office Supervisor, you will be responsible for supporting and implementing department standards, ensuring that they are practiced by the Front of House team throughout your shift.

Key Responsibilities

  • Provide exceptional guest service experience for all guests, from arrival to departure.
  • Ensure training is conducted to Resort standard and reflects business needs.
  • Support and implement department standards, ensuring they are practiced by the Front of House team.
  • Lead and motivate the Front of House team to deliver outstanding service.

Requirements

  • Experience in the Rooms Division sector of the hospitality industry.
  • Knowledge of 'Opera' would be beneficial but not essential.
  • Excellent people management skills and ability to lead a team.
  • Passion for the hospitality industry and ability to deliver outstanding service.

What We Offer

  • A range of incredible perks, including lifestyle and retail discounts for you and your family.
  • Career development opportunities that are unique to you.
  • A supportive and dynamic work environment.

About Us

The Celtic Manor Resort is a luxury lifestyle experience that offers refinement and sophistication in every detail. We are operated on behalf of the Welsh Rugby Union and are located in the heart of Cardiff, making us the perfect base for match days and any occasion to explore the city.