Operations Manager

5 days ago

Cardiff, Cardiff, United Kingdom Intelligent Office UK Limited Full time

Job Title: Reception & Office Services Team Lead

Job Summary:

We are seeking a highly skilled and experienced Reception & Office Services Team Lead to join our team at Intelligent Office UK Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our Cardiff office, including the management of our print room, mail room, and front of house services.

Key Responsibilities:

  • Customer Service: Maintain excellent customer relationships, including customer feedback and surveys, and work with the account manager to develop and implement customer service strategies.
  • Staff Management: Develop and lead a high-performing team, ensuring proper resolution of issues, managing shift patterns and coverage, and initiating recruitment processes.
  • Operations: Oversee all aspects of the print room, mail room, and front of house services, including event management, workflow management, and equipment maintenance.
  • Financial Management: Ensure adherence to financial and budget processes and controls, and manage vendor and supplier performance.
  • Health and Safety: Participate in health and safety audits and assessments, and ensure compliance with Intelligent Office corporate standards.

Requirements:

  • Customer Focus: Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment.
  • Leadership: Proven leadership skills, with experience in leading a team in a similar environment.
  • Communication: Excellent communication skills, with the ability to operate at all levels within the organisation.
  • Administration: Strong administration skills, with proficiency in Microsoft packages such as Word and Excel.

Benefits:

  • Private Medical Insurance: Comprehensive private medical insurance.
  • Life Insurance/Life Assurance: Life insurance and life assurance.
  • Company Pension: Company pension scheme.
  • Corporate Eye Care: Corporate eye care scheme.
  • Personal Accident: Personal accident insurance.
  • Company Sick Pay: Company sick pay scheme.

Company Culture:

Intelligent Office UK Limited values diversity and inclusion, and is committed to creating a culture that values openness, fairness, and transparency. We are an equal opportunities employer and welcome applications from all qualified candidates.

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