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Front Office Manager

2 months ago


Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full time

Job Title: Assistant Front Office Manager

About Us: Novotel Cardiff Centre is a stylish and comfortable hotel located in a quiet area, close to many local attractions. Our hotel offers a range of amenities, including a gym, swimming pool, and steam room, as well as a restaurant and bar serving local and international cuisine.

Job Summary: We are seeking a dynamic and customer-focused professional to join our team as an Assistant Front Office Manager. As a key member of our hotel operations team, you will be responsible for leading a team to deliver exceptional guest experiences and ensuring the smooth operation of our front office.

Key Responsibilities:

  • Lead a team of front office staff to provide exceptional guest service and ensure a high level of customer satisfaction.
  • Manage the front office operations, including check-in, check-out, and room assignments.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Monitor and analyze guest feedback and make recommendations for improvement.

Requirements:

  • 2+ years of experience in a front office or customer service role.
  • Proven track record of delivering exceptional guest service and leading a team to achieve high levels of customer satisfaction.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of hotel operations and front office procedures.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to our hotel's amenities and services.