Front Office Operations Manager

2 months ago

Cardiff, Cardiff, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.

Job Summary

We are seeking an experienced Assistant Front Office Manager to join our team at the Radisson Blu Cardiff. As a key member of our front office team, you will be responsible for delivering exceptional guest service, driving sales, and ensuring the smooth operation of our front office operations.

Key Responsibilities
  • Manage front office operations, ensuring seamless guest service delivery across reception and nights.
  • Assist in driving sales targets by identifying and pursuing sales leads from in-house guests.
  • Ensure adequate resource planning and effective recruitment of front office team members, setting departmental objectives and providing continuous employee feedback.
  • Respond promptly and efficiently to customer enquiries and requests for bookings, maximizing revenue streams.
  • Train and empower the team to effectively resolve customer complaints and maintain a positive guest experience.
  • Maximize sales through up-selling, using incentives and promotions, and driving guest loyalty through our recognized brand recognition program.
  • Ensure awareness and compliance with all Health & Safety work practices.
Requirements

To succeed in this role, you will have experience within the hospitality industry, preferably in a branded property. You must have experience supervising reception team members and possess excellent communication skills. You should be a problem-solver, able to maintain a positive demeanor under pressure, and have the ability to delegate tasks, provide feedback, manage conflict, and inspire the team to achieve high standards.

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