
Front Office Operations Manager
1 month ago
As part of the Aimbridge Hospitality EMEA team, you will be working with big brands such as Hilton, Accor, Marriot, and IHG, as well as small independent hotels and everything in between.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with leading hotel brands, offering a wide range of benefits to our employees.
As a key member of our team, you will be responsible for the following:
- Managing front office operations to ensure exceptional guest service from each area, including reception and nights.
- Assisting in the development and achievement of sales targets by identifying and driving sales leads from in-house guests.
- Ensuring adequate resource planning and effective recruitment of front office team members, setting departmental objectives, and providing continuous employee feedback through the appraisal process and job chats.
- Dealing with customer enquiries and requests for bookings promptly, courteously, and efficiently, achieving the best revenue streams at all times.
- Ensuring the team is trained and aware of how to deal with and effectively resolve customer complaints as and when they arise.
- Maximising sales through up-selling, using incentives and promotions, and driving guest loyalty through the recognised brand recognition program.
- Ensuring awareness and compliance with all Health & Safety work practices.
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Front Office Operations Manager
6 hours ago
Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full timeJob SummaryWe are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and leading our front office operations with professionalism and efficiency.Key Responsibilities:Oversee and manage all front...
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Front Office Manager
2 weeks ago
Cardiff, CF10, Cardiff, United Kingdom Novotel Cardiff Centre Full timeJob DescriptionWe are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and leading our front office operations with professionalism and efficiency.Oversee and manage all front office operations,...
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Front Office Team Lead
16 hours ago
Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full timeWe are looking for a talented Front Office Team Lead to join our team at Novotel Cardiff Centre. As the front office manager, you will be responsible for leading, training, and motivating the front office team to deliver outstanding customer service and maintaining high standards of quality and performance.Main Responsibilities• Lead, train, and motivate...
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Front Office Operations Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Aimbridge Hospitality Full timeAimbridge Hospitality EMEA, a division of the global Aimbridge Hospitality brand, oversees over 1,600 hotels and resorts worldwide.We work with prominent brands like Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.Job OverviewThis role is based in the Radisson Blu Cardiff, where you will be part of a team of...
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Hotel Front Office Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom LGH Hotels Management Full timeJob OverviewWe are seeking an experienced and motivated individual to join our team as a Hotel Front Office Manager. This role involves overseeing the daily operations of the hotel reception, ensuring high standards are met.Key ResponsibilitiesManage and supervise the front office team, ensuring they are trained and motivated to deliver exceptional guest...
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Front Desk and Operations Manager
1 week ago
Cardiff, Cardiff, United Kingdom Olive Branch Fostering Full timeWe are seeking an experienced Front Desk and Operations Manager to join our team at Olive Branch Fostering. The successful candidate will be responsible for managing the front desk operation, preparing panel agendas and relevant paperwork, ensuring renewals of statutory checks are initiated and implemented within set deadlines, and monitoring and assisting...
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Cardiff Front Office Supervisor
20 hours ago
Cardiff, Cardiff, United Kingdom AccorHotel Full timeJob DescriptionWe are seeking a skilled Front Office Manager to lead our passionate team in delivering smooth operations and ensuring exceptional customer relations. The successful candidate will have excellent leadership skills, strong communication abilities, and a customer service orientation.
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Hotel Operations Manager
17 hours ago
Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full timeJob OverviewWe are seeking a highly skilled Hotel Operations Manager to join our team at Novotel Cardiff Centre. As the front office manager, you will be responsible for overseeing and managing all front office operations, including reception, concierge, and guest services.Main Responsibilities• Oversee and manage all front office operations, ensuring...
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Front Desk Reservation Manager
5 hours ago
Cardiff, Cardiff, United Kingdom AccorHotel Full timeJob Summary:">We are seeking a highly organized and detail-oriented Front Desk Reservation Manager to join our team at AccorHotel. As a key member of our front office team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest service.Responsibilities:">Manage incoming reservations via...
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Front Desk Coordinator
3 weeks ago
Cardiff, Cardiff, United Kingdom Space Forge Inc. Full timeAt Space Forge Inc., we are seeking a skilled Front Desk Coordinator to create a welcoming atmosphere at our facility. Key responsibilities include managing front desk operations, ensuring efficient communication, and providing administrative support as needed.Manage facility operations and administrative tasksWelcome guests with a strong emphasis on...
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Front Desk Operations Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Holiday Inn Cardiff City Centre Full timeAbout UsHoliday Inn Cardiff City Centre is a leading hotel in the heart of the vibrant city, offering 157 beautifully designed bedrooms and a range of amenities for business and leisure travelers.We are seeking an experienced Customer Service Lead to join our team. As a key member of our front desk operations, you will be responsible for ensuring exceptional...
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Front Desk Coordinator
23 hours ago
Cardiff, Cardiff, United Kingdom CV-Library Full timeFront Desk Coordinator Job Description:We are seeking a skilled Front Desk Coordinator to join our team on a part-time basis. This role will involve managing front-of-house operations, coordinating meetings and events, and providing exceptional customer service.The ideal candidate will possess excellent communication skills, be highly organized, and have a...
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Intellectual Property Office Operations Lead
3 weeks ago
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Office Operations Manager
16 hours ago
Cardiff, Cardiff, United Kingdom Educators Wales Full timeAs a reception administrator at Educators Wales, you will play a vital role in supporting our team and ensuring the smooth operation of our office.This is a full-time permanent position, working Monday to Friday, 09:00am to 16:30pm.You will be responsible for performing general office tasks such as filing, photocopying, and faxing.Additionally, you will...
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Arts Venue Operations Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom arts Full timeJob Summary: We are seeking a highly organized and customer-focused individual to join our Front of House team as an Arts Venue Operations Manager. This role is responsible for the smooth running of Front of House operations, ensuring that visitors have a positive experience at our venue.Main Responsibilities:Manage audiences, health and safety,...
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Front Office Supervisor
3 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Cardiff Full timeAbout the RoleWe are currently looking for an experienced Office Manager to support our Service Centre Manager in managing our Bridgend office. As an ideal candidate, you will have excellent leadership skills, be able to manage contracts effectively, and maintain high standards of customer service.Key ResponsibilitiesLead a team of two experienced employees...
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Commercial Front of House Specialist
1 week ago
Cardiff, Cardiff, United Kingdom Educators Wales Full timeJob Title and Salary">We are seeking a highly skilled Commercial Front of House Assessor to join our team at Cardiff and the Vale College. The successful candidate will be responsible for assessing students' skills in front-of-house operations in the hospitality industry. The salary for this position is £28,000 - £32,000 per annum, depending on experience.
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Restaurant Operations Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Taste Hospitality Recruitment Limited Full timeAbout Taste Hospitality Recruitment Limited">We are seeking an exceptional Assistant Restaurant Manager to lead our talented and friendly front of house team at this luxurious establishment in stunning South Wales.The successful candidate will have a passion for food, excellent communication skills, and the ability to work effectively in a fast-paced...
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Receptionist and Front Desk Associate
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Cardiff, Cardiff, United Kingdom Bannatyne Health Club Full timeJob Description: Receptionist and Front Desk AssociateLocation: CardiffBannatyne Health Club seeks an organised and friendly individual to fill the role of Receptionist and Front Desk Associate. This position involves dealing with various inquiries, managing visitor logs, and promoting spa services.Main Responsibilities:Handle incoming calls, emails, and...
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Restaurant Operations Manager
19 hours ago
Cardiff, Cardiff, United Kingdom Pieminister Full timePieminister Restaurant Leadership OpportunityWe're seeking a top-performing Restaurant Operations Manager to join our team and contribute to delivering exceptional customer experiences.About the Role:Collaborate with the Restaurant Manager to lead and support a high-performing team, ensuring seamless operations and service delivery.Maintain efficient service...