Front Office Operations Manager

1 month ago


Cardiff, Cardiff, United Kingdom Aimbridge Hospitality Full time

As part of the Aimbridge Hospitality EMEA team, you will be working with big brands such as Hilton, Accor, Marriot, and IHG, as well as small independent hotels and everything in between.

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with leading hotel brands, offering a wide range of benefits to our employees.

As a key member of our team, you will be responsible for the following:

  • Managing front office operations to ensure exceptional guest service from each area, including reception and nights.
  • Assisting in the development and achievement of sales targets by identifying and driving sales leads from in-house guests.
  • Ensuring adequate resource planning and effective recruitment of front office team members, setting departmental objectives, and providing continuous employee feedback through the appraisal process and job chats.
  • Dealing with customer enquiries and requests for bookings promptly, courteously, and efficiently, achieving the best revenue streams at all times.
  • Ensuring the team is trained and aware of how to deal with and effectively resolve customer complaints as and when they arise.
  • Maximising sales through up-selling, using incentives and promotions, and driving guest loyalty through the recognised brand recognition program.
  • Ensuring awareness and compliance with all Health & Safety work practices.


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