Front Desk Manager

7 days ago

Cardiff, Cardiff, United Kingdom LGH Hotels Management Full time

Hotel Reception Supervisor Job Description

We are seeking a highly skilled and experienced individual to lead our front desk team as a Hotel Reception Supervisor. The successful candidate will oversee the smooth operation of our hotel reception, ensuring exceptional customer service and high standards are consistently met.

Key Responsibilities:

  • Manage Front Desk Operations: Ensure efficient and effective management of front desk operations, including check-in, check-out, and guest services.
  • Team Leadership: Lead and motivate a team of receptionists to deliver exceptional guest experiences and achieve high standards of customer service.
  • Guest Relations: Handle guest complaints and inquiries, resolving issues in a timely and professional manner to maintain a positive reputation for the hotel.
  • Training and Development: Provide guidance, support, and training to the reception team to enhance their skills and knowledge, ensuring they are equipped to deliver exceptional guest experiences.
  • Performance Monitoring: Monitor and improve front desk operations, ensuring efficient use of resources, and maintaining high standards of customer service.

Requirements:

  • Previous Experience: Previous experience in a hotel reception or front office role, with supervisory experience preferred.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with guests, colleagues, and other stakeholders.
  • Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a team to achieve high standards.
  • Problem-Solving Skills: Excellent problem-solving skills, with the ability to handle complex and sensitive issues in a professional and courteous manner.
  • Flexibility: Flexibility to work a variety of shifts, including weekends and holidays, and adapt to changing circumstances and priorities.

About Us:

LGH Hotels Management is a leading hospitality company with a growing portfolio of hotels throughout the UK. We offer a dynamic and supportive work environment, with opportunities for professional development and growth. If you are a motivated and experienced individual looking for a challenging and rewarding role, we encourage you to apply for the Hotel Reception Supervisor position.

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