Front Desk Associate

1 week ago

Cardiff, Cardiff, United Kingdom Future Inn Cardiff Full time

Job Summary

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Future Inn Cardiff. As a Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a clean and organized reception area.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues promptly
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Maintain a clean and organized reception area, ensuring a positive first impression for our guests
  • Work collaboratively with the hotel team to ensure seamless service delivery

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic knowledge of Microsoft packages, including databases
  • Flexibility, reliability, and a passion for customer service

What We Offer

  • Generously discounted stays in any of our hotels
  • Comprehensive training designed to unlock your potential
  • Food on shift
  • 50% Discount on food for you and up to 3 guests in any of our restaurants
  • Opportunity to win Staff of the Month
  • Pay Bonus for Long Service
  • £150 for referring a friend to work with us

How to Apply

If you are interested in this position, please submit your CV online. A copy of our privacy notice can be found on our website.

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