![Park Plaza Hotel](https://media.trabajo.org/img/noimg.jpg)
Reservations Coordinator
7 days ago
The Park Plaza Hotel Cardiff is a 4-star deluxe hotel located in the heart of the city. The hotel offers 129 guestrooms, a 120-seater Brassiere style restaurant, a busy bar; contemporary conference facilities and the luxurious Laguna Health & Spa.
We currently have a vacancy for a **Reservations Co-ordinator**.
In this role you will be responsible for **handling reservation enquiries on a daily basis, **ensuring that an efficient and professional image is maintained at all times.
Duties Include:
- Handling telephone reservations and dealing with customer enquiries in a pleasant and professional manner.
- Directly inputting reservations into Front Office “Opera” system.
- Updating booking information on an ongoing basis and checking all correspondence including daily arrival checks.
- Carrying out daily trace activities and communicating with all departments as required.
- Handling Residential Spa package enquires and booking treatments into “Prem Spa” system.
- Working closely with the Reservations Manager to maximise rates and occupancy.
- Handling any problems or complaints efficiently and in a professional manner.
Applicants will need:
- **At least 12 months experience working within a hotel reception or reservations role**.
- To be numerate, literate and have excellent verbal communication skills.
- Experience of delivering a high level of customer service.
- To be well organised, methodical and have attention for detail.
- Proven IT and have an excellent telephone manner with clear spoken English.
**Job Types**: Permanent, Contract, Full-time
**Salary**: £22,900.80 per year
**Benefits**:
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- Referral programme
Schedule:
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Hotel Reservations: 1 year (required)
- Hotel Reception: 1 year (preferred)
- Hotel Sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: PPC ResCo 02/24
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