Reservation Coordinator

3 months ago


Cardiff, United Kingdom Novotel Cardiff Centre Full time
Company Description

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Job Description

Join our team as the Reservation Coordinator for Novotel, Ibis Gate, and Ibis Budget In this dynamic role, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact, apply today

  • Leadership & Reporting
  • Comprehensive Operational Oversight:
  • Quality Assurance
  • Coordination & Optimization
  • Culture & Development
  • Talent Management:
  • Duty Management
  • DriveProfit
  • You liaise with the hotel's various departments on customer requests, and are a recognized "facilitator" within the establishment.
  • You're responsible for building customer loyalty, so they'll keep coming back for you.
  • Additional tasks given by Reporting Manager

Job Type: Full Time/ Permanent

Salary: £12:00 per hour

Qualifications
  • Communication Skills
  • Customer Service Skills
  • Organizational Skills
  • Attention to Detail
  • Time Management
  • Problem-Solving Skills
  • Computer Literacy
  • Interpersonal Skills
  • Flexibility and Adaptability
  • Sales Skills
  • Cultural Sensitivity
  • Conflict Resolution
Additional Information

Let's take a look at the benefits you will receive from us.

  • Indulge in delightful meals while on duty
  • Look sharp in our provided uniform
  • Pedal your way to work with our Cycle to Work Scheme
  • Take care of your vision with our Eye Care Voucher
  • Enjoy extra holidays every year
  • Plan for your future with our Pension Scheme
  • Explore Merlin Entertainment with our exclusive discount
  • Celebrate your birthday with our special Bonanza
  • Savor the Accor Dining Experience at our hotels/restaurants
  • Seize development opportunities through Accor Academy
  • Prioritize your well-being with VIVUP
  • Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
  • And much more awaits you...

Information on the processing of personal data:

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy


AMRT1_UKCT



  • Cardiff, United Kingdom AccorHotel Full time

    Job DescriptionJoin our team as the Reservation Coordinator for Novotel Cardiff Centre, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and...


  • Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Key ResponsibilitiesManaging Reservations: Ensure seamless and efficient booking processes by accurately entering reservation details and communicating crucial information to relevant staff members.Room Sales Optimization: Drive and optimize room sales in line with brand and hotel policies, while providing guests with a warm welcome and exceptional...


  • Cardiff, United Kingdom AccorHotel Full time

    Join our team as the Reservation Coordinatorfor Novotel Ibis Gate and Ibis Budget! In this dynamic role youwill manage reservations received via phone fax internet and emailensuring a seamless and efficient booking process. Your effortswill drive and optimize room sales in line with our brand and hotelpolicies all while providing guests with a warm welcome...


  • Cardiff, United Kingdom Park Plaza Hotel Full time

    The Park Plaza Hotel Cardiff is a 4-star deluxe hotel located in the heart of the city. The hotel offers 129 guestrooms, a 120-seater Brassiere style restaurant, a busy bar; contemporary conference facilities and the luxurious Laguna Health & Spa. We currently have a vacancy for a **Reservations Co-ordinator**. In this role you will be responsible for...


  • Cardiff, United Kingdom Park Plaza Hotel Full time

    The Park Plaza Hotel Cardiff is a 4-star deluxe hotel located in the heart of the city. The hotel offers 129 guestrooms, a 120-seater Brassiere style restaurant, a busy bar; contemporary conference facilities and the luxurious Laguna Health & Spa. We currently have a vacancy for a **Reservations Co-ordinator**. In this role you will be responsible for...


  • Cardiff, United Kingdom Accor Full time

    Company Description Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam...


  • Cardiff, United Kingdom voco Full time

    **voco St David's Cardiff **has a fantastic opportunity for a **Reservations, Groups, Meetings & Events Coordinator to join our Cardiff Bay 5-star hotel!** You will earn £25,000 salary **+ 10% annual bonus.** We are looking for a **Reservations, Groups, Meeting & Events Coordinator,** who will be working closely with & reporting to the Commercial Lead, to...


  • Cardiff, CF10, Cardiff, United Kingdom Novotel Cardiff Centre Full time

    Company DescriptionOverlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam...


  • Cardiff, CF10, Cardiff, United Kingdom Novotel Cardiff Centre Full time

    Company DescriptionOverlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam...


  • Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Job OverviewThe Reservation Coordinator role is a key position within the hotel, responsible for managing reservations and ensuring a seamless booking process. This involves coordinating with various departments to drive room sales and provide exceptional customer service.Key Responsibilities:Manage reservations received via phone, fax, internet, and...


  • Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Job OverviewThis role focuses on managing reservations for the Novotel Cardiff Centre, ensuring a seamless and efficient booking process. The ideal candidate will be responsible for optimizing room sales in line with hotel policies, while providing exceptional guest service.About the RoleAs Reservations Operations Manager, you will play a key part in driving...

  • Host

    6 months ago


    Cardiff, United Kingdom The Club House Full time

    The Club House are recruiting a Sales and Reservations Coordinator! **Why join us?** - 50% discount on food for you and all your guests at any of our restaurants. - Transparent career progression with our in-house Management Academy & Future Managers programme - Rapidly growing, award-winning, multi-brand company. - Company pension scheme. - An employee...

  • Work Coordinator

    7 days ago


    Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Work Coordinator to join our team, based in Cardiff.You will schedule a range of works for domestic properties, provide an administrative service and handle calls.Applicants need to be within a local travel distance to the Cardiff office.You will be working on a full-time, permanent basis, working 40 hours per week...


  • Cardiff, United Kingdom Spire Healthcare Ltd Full time

    Private Patient Coordinator | Spire Cardiff | Competitive Salary | Excellent Benefits | Permanent | Full Time | Free On Site ParkingSpire Cardiff has a new opportunity for a Private Patient Coordinator. This high-profile role is in place to support patients to navigate suitable private pathways and treatment options. The Private Patient Coordinator will...


  • Cardiff, Cardiff County, United Kingdom Spire Healthcare Full time

    Spire Cardiff has a new opportunity for a Private Patient Coordinator. This high-profile role is in place to support patients to navigate suitable private pathways and treatment options. The Private Patient Coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for...

  • Host/hostess

    6 months ago


    Cardiff, United Kingdom Tymia limited Full time

    **Position**: Hostess - Blue Chip Client Services **Location**: Cardiff, United Kingdom **Working Hours**: 8:30 AM - 5:30 PM, Monday to Friday **Salary**: £13.50 per hour **About Us**:Join our esteemed team as a Hostess specializing in Blue Chip Client Services, based in the vibrant city of Cardiff. We pride ourselves on delivering top-tier hospitality...

  • Receptionist

    6 months ago


    Cardiff, United Kingdom The Coal Exchange Operations LLP Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner. - Provide information and assist guests with check-in and check-out processes. - Handle reservations, cancellations, and modifications efficiently and accurately. - Answer and direct phone calls to the appropriate departments or individuals. - Respond to guest inquiries,...


  • Cardiff, United Kingdom Aaron Wise Ltd Full time

    Join Our Team at Aaron Wise Limited Are you a talented, motivated individual ready to make a big impact in a small, dynamic company? Look no further! Aaron Wise Limited, a serviced apartment and guesthouse operator in the heart of Cardiff, is seeking someone exceptional to join our team. **About Us**: At Aaron Wise Limited, we pride ourselves on offering...


  • Cardiff, Cardiff, United Kingdom Birmingham Children's Hospital Full time

    We are seeking a Public Health Strategist to join our team. The successful candidate will provide specialist input to the Building a Healthier Wales Coordination Group, which brings together senior leaders from across Wales to maximise the impact of collective efforts of agencies in Wales to improve health, well-being and equity.The Public Health Strategist...


  • Cardiff, Cardiff, United Kingdom Holiday Inn Cardiff City Centre Full time

    About UsHoliday Inn Cardiff City Centre is a leading hotel in the heart of the vibrant city, offering 157 beautifully designed bedrooms and a range of amenities for business and leisure travelers.We are seeking an experienced Customer Service Lead to join our team. As a key member of our front desk operations, you will be responsible for ensuring exceptional...