Reservation Coordinator

7 days ago


Cardiff, United Kingdom Novotel Cardiff Centre Full time

Job Summary:

We are seeking a highly organized and detail-oriented Reservation Coordinator to join our team at Novotel Cardiff Centre. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest service.

Key Responsibilities:

  • Manage reservations received via various channels, ensuring accurate and efficient booking processes
  • Drive and optimize room sales in line with brand and hotel policies
  • Provide warm welcomes and exceptional assistance to guests
  • Accurately enter reservation details and communicate crucial information to relevant staff members
  • Confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments

Requirements:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in computer systems and software
  • Previous experience in a similar role or in the hospitality industry

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth within the company
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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