Reservation Coordinator
7 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Reservation Coordinator to join our team at Novotel Cardiff Centre. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest service.
Key Responsibilities:
- Manage reservations received via various channels, ensuring accurate and efficient booking processes
- Drive and optimize room sales in line with brand and hotel policies
- Provide warm welcomes and exceptional assistance to guests
- Accurately enter reservation details and communicate crucial information to relevant staff members
- Confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments
Requirements:
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in computer systems and software
- Previous experience in a similar role or in the hospitality industry
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and growth within the company
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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