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Reservation Coordinator

2 months ago

Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full time

Job Summary:

We are seeking a highly skilled Reservation Coordinator to join our team at Novotel Cardiff Centre. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional customer service.

Key Responsibilities:

  • Reservation Management: Manage reservations received via various channels, ensuring accurate and efficient processing.
  • Front Desk Operations: Coordinate with other departments to ensure smooth check-in operations, accurately entering reservation details and communicating crucial information.
  • Customer Service: Provide warm welcomes and exceptional assistance to guests, driving room sales and optimizing the booking process.
  • Collaboration: Work effectively with other hotel departments to confirm reservations, resolve issues, and maintain high standards of customer service.

Requirements:

  • Leadership & Reporting: Strong leadership and reporting skills, with the ability to analyze data and make informed decisions.
  • Operational Oversight: Comprehensive understanding of hotel operations, with the ability to oversee and manage multiple tasks simultaneously.
  • Quality Assurance: Commitment to delivering high-quality customer service, with a focus on continuous improvement.
  • Coordination & Optimization: Ability to coordinate with multiple departments, optimize processes, and drive results.
  • Culture & Development: Strong understanding of hotel culture and the ability to develop and implement strategies to improve customer satisfaction.
  • Talent Management: Ability to manage and develop team members, ensuring they have the skills and knowledge needed to succeed.
  • Duty Management: Strong organizational skills, with the ability to manage multiple tasks and prioritize duties effectively.

Qualifications:

  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with guests, colleagues, and other stakeholders.
  • Customer Service Skills: Strong customer service skills, with a focus on delivering exceptional service and building customer loyalty.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization.
  • Attention to Detail: Strong attention to detail, with the ability to accurately process reservations and maintain high standards of customer service.
  • Time Management: Ability to manage time effectively, prioritizing tasks and meeting deadlines.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve issues and provide solutions to guests.
  • Computer Literacy: Proficiency in computer systems and software, with the ability to accurately process reservations and maintain records.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships with guests, colleagues, and other stakeholders.
  • Flexibility and Adaptability: Ability to adapt to changing situations, prioritize tasks, and maintain a high level of flexibility.
  • Sales Skills: Strong sales skills, with the ability to drive room sales and optimize the booking process.
  • Cultural Sensitivity: Strong understanding of cultural differences and the ability to provide exceptional service to guests from diverse backgrounds.
  • Conflict Resolution: Ability to resolve conflicts and provide solutions to guests, maintaining a high level of customer satisfaction.

Benefits:

  • Delightful Meals: Enjoy meals while on duty, with a focus on providing exceptional service and building customer loyalty.
  • Uniform: Look sharp in our provided uniform, with a focus on maintaining a high level of professionalism and customer service.
  • Cycle to Work Scheme: Pedal your way to work with our Cycle to Work Scheme, promoting a healthy and sustainable lifestyle.
  • Eye Care Voucher: Take care of your vision with our Eye Care Voucher, promoting a healthy and safe working environment.
  • Extra Holidays: Enjoy extra holidays every year, with a focus on promoting work-life balance and employee satisfaction.
  • Pension Scheme: Plan for your future with our Pension Scheme, promoting financial security and stability.
  • Merlin Entertainment Discount: Explore Merlin Entertainment with our exclusive discount, promoting a fun and engaging work environment.
  • Bonanza: Celebrate your birthday with our special Bonanza, promoting a positive and celebratory work culture.
  • Accor Dining Experience: Savor the Accor Dining Experience at our hotels/restaurants, promoting a high level of customer satisfaction and loyalty.
  • Accor Academy: Seize development opportunities through Accor Academy, promoting employee growth and development.
  • VIVUP: Prioritize your well-being with VIVUP, promoting a healthy and safe working environment.
  • Training and Development: Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.