Healthcare Administrative Coordinator

4 weeks ago

Nottingham, Nottingham, United Kingdom Hucknall Road Medical Centre Full time

Position Overview

Hucknall Road Medical Centre is seeking a dedicated Healthcare Administrative Coordinator to become a vital part of our dynamic team in Nottingham. This is a full-time role that includes a blend of evening and weekend shifts.

Key Responsibilities

The selected candidate will be responsible for:

  • Performing a range of administrative tasks to ensure the efficient operation of the practice, including providing clerical support to clinical personnel and other team members.
  • Delivering general assistance to the practice team while maintaining a welcoming and professional demeanor towards patients and visitors, whether in person or over the phone.
  • Guiding patients in accessing the appropriate services or healthcare professionals in a courteous and effective manner.
  • Facilitating clear communication among patients, primary healthcare team members, secondary care providers, and other relevant healthcare organizations.

Main Duties and Responsibilities

The duties may include, but are not limited to:

  • Opening and securing practice premises in accordance with established protocols.
  • Handling general inquiries from patients and the public via telephone.
  • Registering new patients and managing appointment requests.
  • Processing incoming and outgoing correspondence.
  • Maintaining accurate records and filing systems.
  • Managing repeat prescription requests in line with practice guidelines.
  • Performing data entry and information processing as per practice procedures.
  • Ordering and monitoring office supplies.
  • Ensuring a clean and organized reception area and communal spaces.
  • Participating in training and development opportunities as required.

Confidentiality and Record Keeping

All staff members are expected to adhere to strict confidentiality protocols, ensuring that sensitive patient information is handled with the utmost care and respect.

Communication Skills

Effective communication with team members, patients, and their families is essential. The candidate should be able to recognize and respond to diverse communication needs.

Quality Assurance

The role requires a commitment to maintaining high-quality standards within the practice, including:

  • Identifying and addressing quality and risk issues.
  • Contributing to team effectiveness through self-assessment and feedback.
  • Managing time and resources efficiently.

Personal and Professional Development

Participation in ongoing training and development is encouraged to enhance skills and knowledge relevant to the role.

Additional Responsibilities

Compliance with employment policies, health and safety regulations, and equality and diversity principles is mandatory.

This job description outlines the primary responsibilities of the role and is not exhaustive. The post-holder may be required to undertake additional duties as necessary to meet the needs of the practice.

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