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Healthcare Administrative Assistant
2 months ago
Job Overview
:The role involves delivering proficient administrative support to healthcare professionals and teams, while maintaining effective communication with patients and their families regarding appointments and medical procedures.
About Our Organization
:At Eastwood Primary Care Centre, our diverse team includes General Practitioners, Clinical Pharmacists, Nurses, and Health Care Assistants, all working collaboratively with administrative staff to provide exceptional patient care. We are a welcoming and supportive environment seeking a dedicated individual committed to enhancing patient experiences.
Key Responsibilities
:- Delivering comprehensive administrative and secretarial assistance to medical teams.
- Effectively communicating with patients and their families about appointments and medical services.
- Independently managing workload and collaborating with the administrative team.
- Providing secretarial support and audio typing services for healthcare professionals.
- Attending meetings and documenting minutes as required.
- Managing incoming and outgoing communications, addressing queries efficiently.
- Assisting in the collection of statistics and information, ensuring tasks are monitored and completed.
- Typing correspondence for healthcare providers and management, and providing coverage for colleagues as necessary.
- Coordinating with external agencies and services as required.
- Handling telephone inquiries, processing referrals, and other related tasks.
Information Management
:Utilizing IT templates and mail merge techniques to produce letters efficiently.
Candidate Profile
:Required Qualifications
:- NVQ level 3-4.
- Prior experience in Medical Secretarial or Personal Assistant roles.
- Proficiency in IT and familiarity with Microsoft Office applications.
- Strong verbal and written communication abilities.
- Capability to work autonomously, under pressure, and collaboratively.
- Keen attention to confidentiality and detail.
- Ability to navigate challenging situations and engage with diverse groups.
Preferred Qualifications
:- Formal training in Customer Service.
- Experience with SystmOne and NHS practices.
- Familiarity with medical terminology and digital dictation.
- Professional telephone etiquette and audio typing skills.
- Proficiency in data entry and retrieval in computerized systems.