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Healthcare Administrative Assistant

2 months ago


Nottingham, Nottingham, United Kingdom Eastwood Primary Care Centre Full time

Job Overview

:

The role involves delivering proficient administrative support to healthcare professionals and teams, while maintaining effective communication with patients and their families regarding appointments and medical procedures.

About Our Organization

:

At Eastwood Primary Care Centre, our diverse team includes General Practitioners, Clinical Pharmacists, Nurses, and Health Care Assistants, all working collaboratively with administrative staff to provide exceptional patient care. We are a welcoming and supportive environment seeking a dedicated individual committed to enhancing patient experiences.

Key Responsibilities

:
  • Delivering comprehensive administrative and secretarial assistance to medical teams.
  • Effectively communicating with patients and their families about appointments and medical services.
  • Independently managing workload and collaborating with the administrative team.
  • Providing secretarial support and audio typing services for healthcare professionals.
  • Attending meetings and documenting minutes as required.
  • Managing incoming and outgoing communications, addressing queries efficiently.
  • Assisting in the collection of statistics and information, ensuring tasks are monitored and completed.
  • Typing correspondence for healthcare providers and management, and providing coverage for colleagues as necessary.
  • Coordinating with external agencies and services as required.
  • Handling telephone inquiries, processing referrals, and other related tasks.

Information Management

:

Utilizing IT templates and mail merge techniques to produce letters efficiently.

Candidate Profile

:

Required Qualifications

:
  • NVQ level 3-4.
  • Prior experience in Medical Secretarial or Personal Assistant roles.
  • Proficiency in IT and familiarity with Microsoft Office applications.
  • Strong verbal and written communication abilities.
  • Capability to work autonomously, under pressure, and collaboratively.
  • Keen attention to confidentiality and detail.
  • Ability to navigate challenging situations and engage with diverse groups.

Preferred Qualifications

:
  • Formal training in Customer Service.
  • Experience with SystmOne and NHS practices.
  • Familiarity with medical terminology and digital dictation.
  • Professional telephone etiquette and audio typing skills.
  • Proficiency in data entry and retrieval in computerized systems.