Patient Care Coordinator
3 weeks ago
Position Overview
As a Patient Care Coordinator, you will play a vital role in our Care Coordination Centre, ensuring seamless communication and support for patients and healthcare professionals.
Employment Details:
This is a permanent role requiring a commitment of 20 hours per week.
Key Responsibilities:
- Serve as the primary contact for healthcare professionals seeking emergency secondary care.
- Manage both inbound and outbound communications with patients and medical staff.
- Facilitate the scheduling of outpatient appointments and hospital admissions.
- Input patient information accurately into our systems, maintaining confidentiality and integrity.
- Provide administrative assistance to clinicians and colleagues as needed.
Essential Qualifications:
- Demonstrated experience in call handling or customer service.
- Strong communication skills and a professional telephone demeanor.
- Ability to handle sensitive information with discretion.
- Proficient in computer usage and data entry.
- Capable of working independently and collaboratively within a team.
Additional Information:
While prior experience in a healthcare setting is advantageous, it is not mandatory as comprehensive training will be provided.
Benefits:
- Permanent contract with a minimum of 12 hours per week, with opportunities for additional hours.
- Participation in the NHS pension scheme.
- Access to healthcare benefits for staff and dependents.
- Career advancement opportunities.
- Generous annual leave entitlement, increasing with service.
- Competitive pay structure with additional uplifts for unsociable hours.
- Cycle to work scheme.
About Shropdoc:
At Shropshire Doctors Co-operative Limited, we prioritize the well-being of our team and the quality of care we provide to our patients. Our core values of Community, Quality, Kindness, Integrity, and Development guide our operations and foster a supportive work environment.
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