Patient Journey Coordinator

3 weeks ago

Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Job Overview

The Patient Journey Coordinator position is situated within the Integrated Discharge Hub, where you will play a crucial role in assisting ward-based Patient Journey Facilitators in implementing the SAFER Red2Green strategy, while also supporting the Integrated Discharge Team (IDT) with daily discharge operations.

The SAFER Red2Green initiative is designed to enhance patient experience by minimizing delays throughout their hospital stay.

We are looking for a motivated individual with a proactive mindset who can collaborate effectively with integrated health and social care teams, as well as Patient Journey Facilitators, to ensure a smooth progression of the patient journey.

The ideal candidate will possess strong interpersonal skills and the ability to thrive under pressure, meeting tight deadlines. A solid understanding of the SAFER Red2Green approach and various patient pathways is preferred to ensure timely progression of patients' journeys.

Key Responsibilities

- Communicate updates and pertinent information to ward-based Patient Journey Facilitators and Ward Coordinators to guarantee safe and timely patient discharges.

- Maintain daily records in the database regarding discharge failures across multiple sites.

- Proactively manage patient pathways, ensuring that investigation and treatment schedules are aligned with targets.

- Monitor the progress of each patient on the Complex Worklist, ensuring timely interventions are executed.

- Participate in daily IDT meetings to identify patients needing social services or Clinical Commissioning Group (CCG) support for discharge facilitation.

- Ensure the accuracy of data entered into the Computerised SEMA system and update PSAG Boards with relevant plans and actions.

About Our Organization

The Patient Journey Coordinator role is essential in assisting wards to ensure that patients are discharged safely and efficiently.

This position is part of the Capacity Centre, working alongside Clinical Site Managers to support wards in managing patient journeys and discharge processes.

This dynamic and fast-paced role offers variety, as you will collaborate closely with a range of multidisciplinary teams to ensure that patient pathways and planned discharges are executed smoothly and effectively.

Job Requirements

Qualifications

Essential

  • 5 GCSEs at Grade 9 - 4 or equivalent (including Maths and English)

Desirable

  • Knowledge of Medical Terminology
  • ECDL Certification

Experience

Essential

  • Experience in Data Collection and Validation
  • Extensive background in a healthcare setting

Desirable

  • Familiarity with patient pathways

Skills and Knowledge

Essential

  • Proficiency in MS Office Applications
  • Full PC Literacy
  • Knowledge of medical terminology
  • Advanced keyboard proficiency
  • Ability to report and present information effectively
  • Capacity to work under tight deadlines
  • Strong organizational skills

Desirable

  • RSA Level 3
  • Familiarity with Hospital IT Systems

  • Patient Transport Coordinator

    4 days ago

    Shrewsbury, Shropshire, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Patient Transport Coordinator. As a key member of our team, you will be responsible for coordinating patient transport services, ensuring seamless communication with road staff, ambulance care assistance, paramedics, and other stakeholders.Key...

  • Patient Transport Coordinator

    5 days ago

    Shrewsbury, Shropshire, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Patient Transport Coordinator. As a key member of our team, you will be responsible for coordinating patient transport services, ensuring seamless communication with road staff, ambulance care assistance, paramedics, and other stakeholders.Key...

  • Patient Transport Coordinator

    3 weeks ago

    Shrewsbury, Shropshire, United Kingdom EMED Group Full time

    EMED Group is seeking dedicated and compassionate Call Handlers to join our team. We are a leading provider of patient transport services, committed to delivering exceptional care and support to individuals across the country. As a Call Handler, you will play a vital role in coordinating patient journeys, ensuring smooth and efficient transportation for...

  • Patient Discharge Coordinator

    3 weeks ago

    Shrewsbury, Shropshire, United Kingdom Shropshire Community Health NHS Trust Full time

    About This Role We are seeking a dedicated and experienced Patient Discharge Coordinator to join our team at Shropshire Community Health NHS Trust. In this role, you will play a vital part in ensuring the smooth and timely discharge of patients from our wards, enabling them to return home or to their next place of care as quickly and safely as...

  • Patient Transition Coordinator

    3 weeks ago

    Shrewsbury, Shropshire, United Kingdom Shropshire Community Health NHS Trust Full time

    Position Overview At Shropshire Community Health NHS Trust, we are dedicated to enhancing patient care through effective collaboration with our partners. This is a pivotal moment to become part of our team as we strive to create improved pathways for patient transitions. This role offers a unique opportunity to contribute to the development of our...

  • Patient Care Coordinator

    3 weeks ago

    Shrewsbury, Shropshire, United Kingdom Shropshire Doctors Co-operative Limited 'Shropdoc' Full time

    Position OverviewAs a Patient Care Coordinator, you will play a vital role in our Care Coordination Centre, ensuring seamless communication and support for patients and healthcare professionals.Employment Details:This is a permanent role requiring a commitment of 20 hours per week.Key Responsibilities:Serve as the primary contact for healthcare professionals...

  • Trauma Rehabilitation Coordinator

    2 weeks ago

    Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job DescriptionAbout the RoleThe Shrewsbury and Telford Hospital NHS Trust is seeking a highly skilled Trauma Rehabilitation Coordinator to join our team. As a key member of the multidisciplinary team, you will play a crucial role in ensuring the seamless coordination of care and rehabilitation for patients who have suffered major trauma.Key...

  • Patient Services Coordinator

    17 hours ago

    Shrewsbury, Shropshire, United Kingdom Riverside Medical Practice Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our administrative team at Riverside Medical Practice as a Patient Services Coordinator.Key ResponsibilitiesAction and process all general enquiries, explain procedures, and make new and follow-up appointments.Process incoming and outgoing mail, both electronic and...

  • Patient Services Coordinator

    20 hours ago

    Shrewsbury, Shropshire, United Kingdom Riverside Medical Practice Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our administrative team at Riverside Medical Practice as a Patient Services Coordinator.Key ResponsibilitiesAction and process all general enquiries, explain procedures, and make new and follow-up appointments.Process incoming and outgoing mail, both electronic and...

  • Patient Financial Services Coordinator

    3 weeks ago

    Shrewsbury, Shropshire, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    Position Overview This role presents an excellent opportunity to join the Patient Estates/Financial Accounting Team at Midlands Partnership University NHS Foundation Trust. We are looking for a dedicated individual who possesses strong communication abilities, demonstrates empathy, and can work collaboratively within a team as well as independently. A...

  • Patient Administration Care Coordinator

    4 days ago

    Shrewsbury, Shropshire, United Kingdom Shrewsbury Primary Care Network Full time

    About the RoleWe are seeking a highly skilled and organized Patient Administration Care Coordinator to join our team at Shrewsbury Primary Care Network. The successful candidate will be responsible for ensuring that patients' medical notes are summarized efficiently and accurately, following established protocols and guidelines.Key ResponsibilitiesSummarize...

  • Patient Administration Care Coordinator

    1 week ago

    Shrewsbury, Shropshire, United Kingdom Shrewsbury Primary Care Network Full time

    About the RoleWe are seeking a highly skilled and organized Patient Administration Care Coordinator to join our team at Shrewsbury Primary Care Network. The successful candidate will be responsible for ensuring that patients' medical notes are summarized efficiently and accurately, following established protocols and guidelines.Key ResponsibilitiesSummarize...

  • Patient Administration Care Coordinator

    4 days ago

    Shrewsbury, Shropshire, United Kingdom Shrewsbury Primary Care Network Full time

    About the RoleWe are seeking a highly skilled and organized Patient Administration Care Coordinator to join our team at Shrewsbury Primary Care Network. The successful candidate will be responsible for ensuring that patients' medical notes are summarized efficiently and accurately, following established protocols and guidelines.Key ResponsibilitiesSummarize...

  • Patient Administration Care Coordinator

    5 days ago

    Shrewsbury, Shropshire, United Kingdom Shrewsbury Primary Care Network Full time

    About the RoleWe are seeking a highly skilled and organized Patient Administration Care Coordinator to join our team at Shrewsbury Primary Care Network. The successful candidate will be responsible for ensuring that patients' medical notes are summarized efficiently and accurately, following established protocols and guidelines.Key ResponsibilitiesSummarize...

  • Complex Discharge Facilitator

    2 weeks ago

    Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    About the RoleThe Shrewsbury and Telford Hospital NHS Trust is seeking a skilled Complex Discharge Facilitator to join our team in the Integrated Discharge Hub. As a key member of our team, you will play a vital role in supporting the ward-based Patient Journey Facilitators to facilitate the SAFER Red2Green approach and assist the IDT Hub with daily...

  • Patient Administration Care Coordinator

    15 hours ago

    Shrewsbury, Shropshire, United Kingdom Shrewsbury Primary Care Network Full time

    About the RoleWe are seeking a highly skilled and organized Patient Administration Care Coordinator to join our team at Shrewsbury Primary Care Network. The successful candidate will be responsible for ensuring that patients' medical notes are summarized efficiently and accurately, following established protocols and guidelines.Key ResponsibilitiesSummarize...

  • Patient Administration Care Coordinator

    18 hours ago

    Shrewsbury, Shropshire, United Kingdom Shrewsbury Primary Care Network Full time

    About the RoleWe are seeking a highly skilled and organized Patient Administration Care Coordinator to join our team at Shrewsbury Primary Care Network. The successful candidate will be responsible for ensuring that patients' medical notes are summarized efficiently and accurately, following established protocols and guidelines.Key ResponsibilitiesSummarize...

  • Patient Handling Training Coordinator

    3 weeks ago

    Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Position Overview We are seeking dedicated individuals to join our established Moving and Handling Team within the Trust. The successful candidate will collaborate with Moving and Handling Advisors to deliver exceptional training programs focused on patient handling and high-risk load management skills for staff across the Integrated Care System. The ideal...

  • Surgical Support Coordinator

    1 week ago

    Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    About the RoleThe Shrewsbury and Telford Hospital NHS Trust is seeking a highly skilled and organized individual to join our Surgical Services Management Team as a Support Surgical Coordinator.Key ResponsibilitiesProvide dedicated administrative and clerical support to ensure the provision of high-quality patient care.Track and support patients from referral...

  • Surgical Support Coordinator

    1 week ago

    Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    About the RoleThe Shrewsbury and Telford Hospital NHS Trust is seeking a highly skilled and organized individual to join our Surgical Services Management Team as a Support Surgical Coordinator.Key ResponsibilitiesProvide dedicated administrative and clerical support to ensure the provision of high-quality patient care.Track and support patients from referral...