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Patient Transport Coordinator

2 months ago

Shrewsbury, Shropshire, United Kingdom EMED Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Patient Transport Coordinator. As a key member of our team, you will be responsible for coordinating patient transport services, ensuring seamless communication with road staff, ambulance care assistance, paramedics, and other stakeholders.

Key Responsibilities
  • Booking discharges and transfers from hospital, often under time-critical circumstances.
  • Booking regular journeys for renal and oncology patients.
  • Contacting service users 24-48 hours prior to travel to confirm the journey.
  • Communicating with road staff, ambulance care assistance, paramedics, patient transport liaison officers (PTLO), controllers, and dispatchers as part of a multi-disciplinary team to ensure a successful journey for all service users.
  • Being aware of safeguarding practices and having the knowledge of when to use these skills to assist and support all service users and work colleagues.
  • Being the first point of contact for service users for questions or enquiries about patient transport.
  • Completing incident reporting as and when required.
  • Being able to transfer or refer callers to an alternative appropriate option, if you're not able to answer or help directly.
  • Keeping up to date with changes in policies and procedures.
  • Undertaking all necessary training.
  • Supporting, assisting, and supervising less experienced staff when necessary.
  • Undertaking any other duties and responsibilities related to this role.
Requirements
  • Good standard of written and spoken English, numeracy, and IT skills.
  • Customer service experience preferably obtained in a call centre/phone-based role.
  • Excellent listening skills.
  • Ability to write clear, concise, and detailed reports of incidents.
  • Ability to work to deadlines and prioritize workload.
  • Organized and logical with attention to detail.
  • Able to work as part of a team as well as independently.
  • Respect for confidentiality and the ability to handle sensitive issues appropriately.
  • Enthusiastic and motivated.
  • Punctual and reliable.
  • Ability to display a positive attitude.
  • Diplomatic and professional.
About Us

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

We are committed to providing equal opportunities and strive to create an inclusive and safe working culture for all.