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Patient Financial Services Coordinator

2 months ago

Shrewsbury, Shropshire, United Kingdom Midlands Partnership NHS Foundation Trust Full time

Position Overview

This role presents an excellent opportunity to join the Patient Estates/Financial Accounting Team at Midlands Partnership University NHS Foundation Trust.

We are looking for a dedicated individual who possesses strong communication abilities, demonstrates empathy, and can work collaboratively within a team as well as independently. A positive and adaptable mindset is essential, particularly in dynamic and challenging environments.

Your primary responsibility will involve engaging with Patients/Service Users within the Trust, addressing their financial inquiries, and managing complex situations with professionalism and efficiency.

In this capacity, you will deliver a confidential, effective, and courteous service to Staff, Service Users & Relatives, Suppliers & Customers.

Compensation

Salary is B4 (£25,147 - £27,596) per annum (pro-rata).

Key Responsibilities

  • Engagement with patients is incidental.
  • Support patients/clients during incidental interactions, offering non-clinical guidance/information to patients/clients/relatives.
  • Manage all financial matters concerning patients within the Trust, effectively handling challenging situations.
  • Oversee the efficient functioning of financial systems related to patient funds and cashiering responsibilities, including interest allocation, monthly reconciliations, and petty cash management.
  • Implement policies and suggest modifications to operational practices and procedures, particularly in light of new legislation.
  • Demonstrate work routines to others in your area and allocate tasks to junior staff; provide training for new team members.
  • Keep the Assistant Financial Accountant informed of significant issues pertinent to the role.
  • Deliver exceptional service to all relevant users and perform all associated duties in accordance with professional standards.
  • Assume additional responsibilities commensurate with salary and band, collaborating with the Trust to evolve the role to meet organizational needs.

About Midlands Partnership NHS Foundation Trust

By becoming part of Team MPFT, you will contribute to the well-being of your communities, and in return, we will support your professional growth through:

  • Career development and advancement opportunities.
  • Comprehensive NHS Pension scheme.
  • Generous parental leave policies.
  • Flexible working arrangements.
  • Up to 27 days of annual leave (increasing with service) and the option to purchase additional leave.
  • Extensive health and wellness support and resources.
  • Compensation for travel time between patient visits for community team members.
  • Lease car options for those exceeding 500 business miles annually, fully insured and maintained.
  • Salary sacrifice vehicle schemes.
  • Free parking at all Trust locations.
  • Annual flu vaccinations at no cost.
  • Access to Citizens Advice support linked with a Hardship Fund for additional assistance.

We take pride in being a diverse and inclusive organization, offering various staff networks to connect with like-minded individuals.

Qualifications and Experience

Essential

  • A good standard of education, having achieved at least 5 O levels or equivalent, including a minimum of grade C in Maths and English.
  • Ideally, 2 years of experience in a financial environment.

Desirable

  • Experience within the NHS or public sector.
  • Familiarity with finance computer systems and ledgers.
  • Some experience working directly with Patients/Service Users.
  • Experience in cash handling and/or petty cash processes.