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Customer Care Coordinator
2 months ago
Exciting Opportunity for a Customer Care Coordinator
We are seeking dedicated and compassionate individuals to fill the role of Customer Care Coordinator within our organization.
Key Responsibilities:
- Manage bookings for patient discharges and transfers, often under time-sensitive conditions.
- Coordinate regular transport for patients requiring renal and oncology services.
- Engage with service users 24-48 hours before travel to confirm arrangements.
- Collaborate with a multidisciplinary team, including road staff and medical personnel, to ensure seamless transport for all service users.
- Maintain awareness of safeguarding practices and apply knowledge to support service users and colleagues.
- Act as the primary contact for service users regarding inquiries about patient transport.
- Complete incident reports as necessary.
- Facilitate the transfer or referral of callers to appropriate resources when direct assistance is not possible.
- Stay informed about updates in policies and procedures.
- Participate in required training sessions.
- Support and mentor less experienced staff when needed.
- Perform additional duties related to this role as required.
Qualifications:
- Proficient in written and spoken English, with strong numeracy and IT skills.
- Experience in customer service, ideally in a call center or phone-based environment.
- Exceptional listening abilities.
- Capability to produce clear and detailed reports of incidents.
- Ability to prioritize tasks and meet deadlines.
- Organized and detail-oriented.
- Team player with the ability to work independently.
- Respect for confidentiality and adeptness in handling sensitive matters.
- Enthusiastic and self-motivated.
- Punctual and dependable.
- Positive and professional demeanor.
Our Core Values:
We believe in collaboration, agility, reliability, and empowerment, working together to meet the needs of our patients and communities.
About EMED Group:
As the largest Patient Transport and Care Partner to the NHS, EMED Group is committed to enhancing health and wellbeing in local communities through our comprehensive transport services.
