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Senior Concierge

2 months ago

London, Greater London, United Kingdom The Botree Full time
Senior Concierge - London

The BoTree luxury hotel is bringing together the team to deliver conscious luxury to our discerning guests and has an exciting opportunity available for a Senior Concierge.

As a key ambassador of The BoTree Hotel, our Senior Concierge's role is to deliver a warm welcome to all our guests and oversee the concierge team. Our Senior Concierge will ensure that through the promotion of knowledge, expertise, and personality, a seamless first and lasting impression of the hotel is delivered, creating an incredible guest experience. Additionally, the Senior Concierge will supervise and mentor junior staff, ensuring high standards of service and coordination with other departments.

What we offer:

As our Senior Concierge, here are just some of the great benefits you will receive:

Discounted hotel rooms through Preferred Hotels.Cycle to work scheme.Dedicated employee assistance programme through Health Assured.Wagestream financial wellbeing.Complimentary overnight stay to celebrate your work anniversary.Birthday bonanza holiday: an extra day's holiday on your birthday.Recommend a friend bonus: up to 75028 days of holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.Meals included while on duty.About Our Senior Concierge:Have previous relevant experience in a luxury hotel.Ability to communicate promptly and effectively with colleagues and guests.Display a pleasant and positive attitude promoting efficiency, courtesy, and confidence within the Concierge department.Deliver the warmest welcome to our guests and help them with recommendations, directions, and reservations.Understand and share our values: Truth, Love, and Compassion. At The BoTree, Truth, Love, and Compassion drive our team's decisions and focus to create an environment where our colleagues, guests, communities, and planet can flourish.