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Strategic Partnerships Lead
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Position Overview
At Ten Group, we are committed to cultivating and enhancing collaborations with retail brands to provide unparalleled offers for our corporate clients and concierge members worldwide. This segment of our service is pivotal in generating revenue across the organization.
As the Strategic Partnerships Lead, your primary focus will be on fostering growth by establishing new alliances across diverse sectors, pinpointing suitable brands and retailers, and negotiating optimal rates and offers for our members. You will assume full responsibility for your partnerships, ensuring that all client and member expectations are met while concentrating on boosting engagement both online and offline. It is essential that the organization maintains a comprehensive understanding of your partnerships and identifies additional revenue streams, such as commission opportunities.
Your passion for securing exceptional offers and benefits will be instrumental in consistently enhancing our core service offerings. Staying informed about current market trends and competitor activities will ensure that our members benefit from unique and exciting partnerships that are truly market-leading. You should be eager to expand your knowledge in alignment with Ten's growth areas and the needs of our corporate clients.
Innovation and creativity will be key as you proactively identify new ideas and suppliers, playing a vital role in shaping our Global Retail Offers Strategy.
Key Responsibilities
- Assume full accountability for the partnerships and agreements you establish, ensuring that offers are competitive and events are distinctive and engaging, while securing commission agreements where appropriate.
- Maintain relationships with partners throughout the offer duration to nurture sustainable relationships for future growth, repeating successful collaborations.
- Evaluate the performance of partnered suppliers to ensure they consistently deliver high-quality service, driving improvements in member satisfaction and operational efficiencies.
- Analyze redemption rates, data analytics, and demand for brands or services to ensure alignment with member interests, making strategic adjustments based on this understanding.
- Collaborate closely with the Content and Marketing teams to maximize exposure for all offers and events to our members.
- Stay vigilant regarding competitors and their offerings to ensure we remain ahead in the marketplace.
- Adhere to best practices and maintain awareness of industry standards.
- Develop a comprehensive strategy for engaging partners, ensuring a consistent approach to sourcing and methodology.
- Enhance team efficiency by continuously refining processes, sharing successes, and implementing lessons learned from other teams or regions.
- Propose and execute new strategies, campaigns, and processes to drive growth for new and existing clients, positively impacting member satisfaction and corporate revenue.
- Contribute to the broader strategic objectives of the global team or regional initiatives with support from senior leadership.
- Manage your workload effectively to meet client requirements and internal deadlines.
- Foster a culture of success, professionalism, and mutual support within the team.
- Collaborate with Client Services and Regional Business Development Managers on client-related matters, supporting new business proposals.
- Be prepared to lead, maintain, and support established client relationships.
Qualifications and Skills
- Proven experience in sourcing products, benefits, and offers, along with contract management and negotiation skills.
- Comprehensive knowledge of key retail brands across various sectors.
- Ability to initiate and lead new business initiatives and proposals that align with team objectives.
- Demonstrated experience in a customer-centric industry, consistently delivering exceptional customer service.
- Track record of successful negotiation and procurement of offers.
- Natural commercial acumen, always seeking new opportunities and innovative approaches to partnerships.
- Passion for working in an organization that prioritizes member satisfaction and commercial success.
- Strong communication skills, ensuring that team members and colleagues are kept informed and updated.
- Excellent interpersonal skills, recognized as a supportive and driven colleague, capable of maintaining professionalism under pressure.
Employee Benefits
At Ten Group, our employees are central to our success, and we foster a culture of recognition and reward. We conduct regular appraisals and celebrate outstanding contributions through our annual Extra Mile Awards. We encourage our staff to integrate their aspirations and interests into their career paths, providing support for their development.
Our employees enjoy a variety of benefits, including:
- Competitive salary based on experience.
- Flexible work arrangements, including hybrid work options.
- 25 days of annual leave, with an additional 3 days in the third year.
- One month of paid sabbatical after every five years of service, separate from annual leave.
- Employer-contributory pension scheme with customizable investment options.
- Attractive loyalty rewards program.
- Remote working holidays, allowing travel and work for up to four weeks per year.
- Access to exclusive travel and entertainment discounts.
- Opportunity for growth within a dynamic and international organization.
About Ten Group
Ten Group is a premier lifestyle and concierge service provider, dedicated to helping clients discover, organize, and enjoy life to the fullest. We collaborate with global financial institutions and premium brands to attract and retain affluent clients. Established in the UK, Ten operates in over 20 cities worldwide, offering services in more than 26 languages. We are proud to be the first concierge business in the UK to achieve B Corp certification.
Our strategy focuses on delivering a world-class member experience, investing in technology, expanding contracts with clients, and entering new markets by leveraging our exceptional service proposition.
"Ten is on a mission to become the most trusted service platform in the world."
Commitment to Diversity
We value diverse philosophies, cultures, and experiences, and are dedicated to fostering an inclusive work environment. Our commitment to diversity is integral to our team dynamics at Ten Group.
