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Senior Concierge

1 month ago

South West London London, London, United Kingdom Bvlgari Hotel London Full time

Situated in the heart of Knightsbridge, the Bulgari Hotel London exemplifies refined elegance and luxury. As part of the prestigious Bulgari Hotels & Resorts collection, we are committed to delivering unparalleled service and bespoke experiences to our distinguished guests. Our team of dedicated professionals ensures that every stay is memorable, reflecting the Bulgari brand's legacy of exquisite craftsmanship and Italian hospitality.


The Bulgari Hotel London is seeking an experienced and highly motivated Senior Concierge to join our exceptional team. The ideal candidate will possess a profound understanding of luxury service, a deep knowledge of Londons finest offerings, and an innate ability to anticipate and fulfill our guests' needs. As a Senior Concierge, you will be an ambassador of the Bulgari brand, providing bespoke services that elevate our guests' experience to the highest standards.

Key Responsibilities:

  • Deliver a warm and personalized welcome to all guests, embodying the Bulgari ethos of elegance and sophistication.
  • Assist guests with reservations, including dining, entertainment, cultural events, and exclusive experiences, ensuring they receive VIP treatment.
  • Arrange bespoke services such as private tours, personal shopping, and special events, tailored to the unique preferences of each guest.
  • Develop and maintain strong relationships with local luxury vendors, service providers, and cultural institutions.
  • Address and resolve guest inquiries, issues, and complaints with discretion and efficiency, ensuring the highest level of satisfaction.
  • Mentor and lead the concierge team, ensuring consistent delivery of world-class service.
  • Stay abreast of the latest trends, events, and venues in London to provide insightful and current recommendations.
  • Manage and maintain the accuracy of guest profiles, preferences, and service records.

Qualifications:

  • Extensive experience as a concierge in a luxury hotel or similar high-end environment.
  • Deep knowledge of London's luxury market, including fine dining, fashion, arts, and entertainment.
  • Impeccable communication and interpersonal skills, with fluency in English; additional languages are a plus.
  • Strong organizational skills and the ability to manage multiple tasks in a fast-paced setting.
  • Proficiency with concierge software and digital tools.
  • A professional, polished appearance and demeanor, reflecting the Bulgari brand.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

Why Join Bulgari Hotel London?

Joining the Bulgari Hotel London team means becoming a part of a global family that values excellence, innovation, and the pursuit of beauty. We offer a competitive salary, comprehensive benefits, and opportunities for career advancement within the Bulgari Hotels & Resorts network. If you have a passion for luxury and a commitment to exceptional service, we invite you to apply and contribute to the Bulgari legacy.


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