Front of House Manager

2 weeks ago

South West London London, London, United Kingdom The Cavendish London Full time

We are looking for a charming and thoughtful individualwith a passion for service excellence to join our team as a Front of House Manager. This role will be a Fixed Term Contract.

As a Front of House Manager you will:

  • Be responsible for all aspects of Front Office (including hotel Duty Managers), Concierge and on property responsibilities for Reservations and Groups departments, working with all Heads of Department (HOD).
  • Ensure that the Front Office Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
  • Leadthe weekly operations team meeting with the HOD daily / weekly to discuss routine operational matters per department, guestfeedback and action taken for service recovery, VIP arrivals, Group arrivals and any event planning
  • Assessingand reviewing customer satisfaction and service recovery process, as well at results. Responsible for coordinating the responding to guest complaints and all online reviews as per ReviewPro and ECMS
  • Workclosely with the Hotel GM and Finance with regards to annual budgets, forecasting and ongoing planning for the hotel
  • Take initiative in accommodating the customers needs in a resourceful manner
  • Ensure questions are answered and complaints are managed, seeking advice from senior management as necessary
  • Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved


The successful Front of House Managerwould have:

  • At least two years spent as senior manager (FOHM, Rooms Divisions or Operations Manager) in a four star hotel or above or serviced apartment hotel / residence
  • Excellent team leading and guest engagement skills
  • An ability to bring the guest experience to life throughout the hotel
  • Ability to work with IT systems and PMS
  • The ability to communicate and organize yourself in line with different expectations
  • A good command of English is essential, a second language is advantageous

In return, we offer:

  • Genuine career opportunities within our business
  • Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
  • Employee recognition scheme through guests and fellow team members
  • Employee stay rates throughout Europe (after passing probation)
  • A PERKBOX subscription with benefits, retail discounts and savings available from your first day
  • Staff incentives when you and the team perform
  • Employee Assistance Programme
  • A daily travel allowance for every day you come to work
  • Team meals when on duty


About us:

Nestled in the heart of Londons Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.

The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.


AMRT1_UKCT

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