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Front of House Operations Manager
2 months ago
Job Title: Front of House Manager
Company: Front Marketing Recruitment
Job Type: Full-time
Location: London
Job Description:
Job Summary:
We are seeking an experienced Front of House Manager to join our team at Front Marketing Recruitment. As a Front of House Manager, you will be responsible for ensuring exceptional customer service and a seamless experience for our clients.
Key Responsibilities:
- Conduct regular client service reviews to ensure high service levels are maintained.
- Address client complaints promptly and professionally.
- Manage pre-move-in and pre-move-out meetings with clients, handling associated tasks and inventories.
- Assess available resources to ensure operational efficiencies.
- Conduct audits for Health and Safety, Fire, and other Risk Assessments.
- Review and enhance all internal operational processes.
- Continually evaluate operations and recommend improvements.
- Attend regular operational meetings with staff across the portfolio.
- Report directly to the Operations Director on performance and operational matters.
- Attend viewings from an operational perspective.
- Ensure your Assistant Manager is fulfilling their roles and responsibilities effectively.
- Take responsibility for revenue and budgeting.
- Oversee and manage pre-billing checks, dilapidations, and deposit returns.
- Manage billing, debt chasing, and other financial matters with clients.
- Oversee basic HR functions for site staff, including disciplinary actions, performance management, and probation reviews.
Requirements:
- Proven experience in a similar role, preferably in a corporate or hospitality setting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Proficient in Microsoft Office and other relevant software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and experienced Front of House Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to Front Marketing Recruitment.