Front of House Operations Manager

4 weeks ago


London, Greater London, United Kingdom The Other House Full time
Front of House Manager

We are seeking a highly skilled and experienced Front of House Manager to lead our team of HouseJacks (Guest Services Assistants) in delivering exceptional experiences across front of house areas, serving a mix of residents, members, and guests.

The successful candidate will have a strong background in the management of front of house or reception operations, with effective communication skills and a passion for delivering excellent service. They will be a creative individual who can deliver entrepreneurial front of house operations with a focus on sustainability and cutting-edge technology.

Key Responsibilities:

  • Lead the team and be an ambassador for front of house
  • Work in collaboration with all departments to deliver a memorable service experience
  • Report to the General Manager

Requirements:

  • Previous management and leadership experience in a guest/customer facing hospitality environment
  • Positive and engaging with good interpersonal skills
  • Outstanding organisational and communication skills
  • Flexible with a flair for intuitive service
  • Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies/synergies across the house
  • Comfortable with smart devices and computer system technology
  • Sustainably aware
  • Excellent command of English both verbal and written (second language preferred but not essential)
  • The right to work in the UK

What We Offer:

  • Tailored progression plans with training and development to support your ambitions
  • Employee Assistance Programme, including complimentary therapy sessions on a wide range of topics and 24/7 GP access
  • The Other House discounts on food and drink in our Bar and Restaurant when dining
  • The Other House Friends and Family discounted rates when you book an overnight stay
  • Perkbox - Discounts platform
  • All year-round team parties and social events
  • Length of Service Bonus and Birthday rewards
  • Refer a Friend Bonus starting from 200 per hire
  • Plus, many more

About The Other House:

We are an equal opportunity employer and are committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.



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