Front of House Operations Manager

4 weeks ago

London, Greater London, United Kingdom The Other House Full time

About the Role

The Other House is seeking a highly skilled and experienced Front of House Manager to lead our team of HouseJacks (Guest Services Assistants) in delivering exceptional experiences across front of house areas.

This is a fantastic opportunity for a creative and entrepreneurial individual who can drive change and look for operational efficiencies/synergies across the house.

Key Responsibilities

  • Lead the team and be an ambassador for front of house, working in collaboration with all departments to deliver a memorable service experience.
  • Develop and implement strategies to improve front of house operations, focusing on sustainability and cutting-edge technology.
  • Manage the front of house team, providing guidance, support, and training to ensure excellent service delivery.
  • Work closely with the General Manager to achieve business objectives and improve guest satisfaction.

Requirements

  • Previous management and leadership experience in a guest/customer-facing hospitality environment.
  • Positive and engaging with good interpersonal skills.
  • Outstanding organisational and communication skills.
  • Flexible with a flair for intuitive service.
  • Entrepreneurial, thinks out of the box, and able to drive change and look for operational efficiencies/synergies across the house.
  • Comfortable with smart devices and computer system technology.
  • Sustainably aware.
  • Excellent command of English both verbal and written (second language preferred but not essential).
  • The right to work in the UK.

What We Offer

  • Tailored progression plans with training and development to support your ambitions.
  • Employee Assistance Programme, including complimentary therapy sessions on a wide range of topics and 24/7 GP access.
  • The Other House discounts on food and drink in our Bar and Restaurant when dining.
  • The Other House Friends and Family discounted rates when you book an overnight stay.
  • Perkbox – Discounts platform.
  • All year-round team parties and social events.
  • Length of Service Bonus and Birthday rewards.
  • Refer a Friend Bonus starting from £200 per hire.

About The Other House

The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House Manager RoleThe Other House is seeking a skilled Front of House Manager to lead our team of HouseJacks, delivering exceptional experiences for residents, members, and guests. As a Front of House Manager, you will be responsible for managing front of house operations, ensuring seamless service delivery, and driving sustainability and...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerWe are seeking a highly skilled and experienced Front of House Manager to lead our team of HouseJacks (Guest Services Assistants) in delivering exceptional experiences across front of house areas, serving a mix of residents, members, and guests.The successful candidate will have a strong background in the management of front of house or...

  • Front of House Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Unlock a World of Possibilities as a Front of House Manager at The Other HouseAre you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at The Other House as a Front of House Manager.As a...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAbout the RoleThe Front of House Manager is a key member of our team, responsible for delivering exceptional experiences for our residents, members, and guests. This role requires a strong background in front of house operations, with a passion for sustainability and cutting-edge technology.Key ResponsibilitiesLead a team of HouseJacks...

  • Front of House Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House Manager RoleWe are seeking a highly skilled and experienced Front of House Manager to lead our team and deliver exceptional experiences for our residents and guests.The successful candidate will have a strong background in front of house operations, with a passion for delivering impeccable service and a flair for entrepreneurial thinking.Key...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Be part of a pioneering hospitality brandThe Other House is a revolutionary lifestyle brand that's redefining the hotel market. We're looking for a skilled Front of House Manager to lead our team and deliver exceptional experiences for our residents and guests.As a Front of House Manager, you'll be responsible for overseeing the day-to-day operations of our...

  • Front of House Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House Manager RoleWe are seeking a highly skilled and experienced Front of House Manager to lead our team at The Other House. As a key member of our management team, you will be responsible for delivering exceptional guest experiences across our front of house areas.Key Responsibilities:Lead a team of HouseJacks (Guest Services Assistants) to...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerWe are seeking a highly skilled and experienced Front of House Manager to lead our team of HouseJacks (Guest Services Assistants) and deliver impeccable experiences across front of house areas, serving a mix of residents, members, and guests.About the Role:Lead the front of house team and be an ambassador for the departmentWork in...

  • Front of House Manager

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you ready to take on a new challenge in the hospitality industry? We are seeking a highly skilled and experienced Front of House Manager to join our team at The Other House.The successful candidate will have a strong background in front of house operations, with a passion for delivering exceptional customer experiences. You will be...

  • Facilities Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Title: Facilities Operations ManagerAbout the Role:We are seeking a highly skilled Facilities Operations Manager to join our team at Front of House Recruitment. As a key member of our facilities team, you will be responsible for maintaining the quality of our office environments.Key Responsibilities:Conduct thorough inspections of cleaning and...

  • Front of House Ambassador

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Role OverviewThe Other House is seeking a highly skilled and enthusiastic Guest Services Assistant to join our team. As a key member of our front of house team, you will be responsible for delivering exceptional resident experiences across all aspects of our hospitality services.Key ResponsibilitiesProvide exceptional customer service to residents, members,...

  • Front of House Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Royal Lancaster London Hotel Full time

    Front of House ManagerWe are seeking a highly skilled and experienced Front of House Manager to join our team at the Royal Lancaster London Hotel. As a key member of our Front of House Department, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk and guest services.Key...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Hampstead Theatre Full time

    Job Title: Front of House Operations ManagerJob Summary: We are seeking a highly skilled and experienced Front of House Operations Manager to join our team at Hampstead Theatre. The successful candidate will be responsible for overseeing the day-to-day operations of our Front of House department, ensuring a welcoming and safe environment for our audience and...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Hampstead Theatre Full time

    Job Title: Front of House Operations ManagerJob Summary: We are seeking a highly skilled and experienced Front of House Operations Manager to join our team at Hampstead Theatre. The successful candidate will be responsible for overseeing the day-to-day operations of our Front of House department, ensuring a welcoming and safe environment for our audience and...

  • Front Office Operations Manager

    1 week ago

    London, Greater London, United Kingdom Victory House Full time

    About the RoleCriterion Hospitality and Criterion Capital are seeking a Front Office Operations Manager to join their team at Victory House. This exceptional opportunity is ideal for a passionate and creative individual who is eager to drive innovation in the hospitality industry.Key ResponsibilitiesAssist the Front Office Manager in successfully...

  • Facilities Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Facilities SupervisorFront of House Recruitment is seeking a highly skilled Facilities Supervisor to join our team in London. As a key member of our facilities management team, you will be responsible for maintaining the highest standards of cleanliness and hygiene in our office environments.The Role:As a Facilities Supervisor, you will play a vital role in...

  • Facilities Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Facilities SupervisorWe are seeking a skilled Facilities Supervisor to join our team at Front of House Recruitment. As a key member of our facilities management team, you will play a vital role in maintaining the quality of our office environments.The Role:As a Facilities Supervisor, you will be responsible for conducting thorough inspections of cleaning and...

  • Front of House Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Hampstead Theatre Full time

    Job SummaryHampstead Theatre is seeking a highly skilled and experienced Front of House Operations Manager to join our team. As a key member of our operations team, you will be responsible for creating a welcoming and safe environment for our audience and visitors.Key ResponsibilitiesDeliver consistently outstanding customer experience to our audiences and...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Park Plaza Victoria London Full time

    Job Title: Assistant Front of House ManagerAbout the Role:We are seeking a highly skilled and experienced Front of House Manager to join our team at Park Plaza Victoria London. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, managing our reception area, and providing exceptional customer...

  • Front of House Operations Assistant

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Assistant Front of House Manager Job DescriptionAs an Assistant Front of House Manager at AccorHotel, you will play a vital role in ensuring the highest level of guest satisfaction by supporting the Front of House Manager in overseeing the day-to-day operations of the front desk.Key Responsibilities:Collaborate with the Front of House team to deliver...