Front of House Operations Manager

1 week ago

London, Greater London, United Kingdom Hampstead Theatre Full time

Job Title: Front of House Operations Manager

Job Summary: We are seeking a highly skilled and experienced Front of House Operations Manager to join our team at Hampstead Theatre. The successful candidate will be responsible for overseeing the day-to-day operations of our Front of House department, ensuring a welcoming and safe environment for our audience and visitors.

Key Responsibilities:

  • Manage and motivate a team of Front of House staff to deliver exceptional customer service.
  • Oversee the smooth operation of our Front of House and building, including staff provision, maintenance, and security.
  • Implement and review operational procedures to ensure compliance with health and safety regulations.
  • Liaise with external contractors to resolve building issues safely and effectively.
  • Act as Duty Manager for the building and during performances.

Requirements:

  • Previous management experience in a professional Front of House environment, preferably within a producing theatre venue.
  • Excellent interpersonal and communication skills.
  • A passion for delivering exceptional customer service.
  • Ability to strategise and plan ahead, whilst remaining flexible and responsive to new demands and pressures.
  • Current First Aid at Work certificate or successfully applying for the certificate following appointment.

About Us: Hampstead Theatre is a leading producing theatre in London, committed to presenting world-class work on two ever-transforming stages. We champion the original, presenting plays that are ingenious, surprising, and accessible.

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