Front of House Operations Manager
2 days ago
We're a pioneering lifestyle brand redefining the hotel market with a unique blend of comfort, luxury, and sustainability. Our Residents Clubs offer beautifully designed club flats, hotel-style services, and a member's club experience, all while prioritizing eco-friendliness and smart tech.
Front of House Manager RoleWe're seeking a seasoned Front of House Manager to lead our team of HouseJacks, delivering exceptional experiences for residents, members, and guests. As a creative and entrepreneurial individual, you'll drive front of house operations with a focus on sustainability and cutting-edge technology.
Key Responsibilities- Lead the front of house team, ensuring impeccable service and a memorable guest journey
- Collaborate with all departments to deliver a seamless service experience
- Develop and implement operational efficiencies and synergies across the house
- Manage front of house operations, including guest services, reception, and amenities
- Previous management and leadership experience in a guest-facing hospitality environment
- Positive and engaging with excellent interpersonal skills
- Outstanding organisational and communication skills
- Flexible with a flair for intuitive service
- Entrepreneurial, thinking outside the box and driving change
- Comfortable with smart devices and computer system technology
- Sustainably aware
- Excellent command of English, both verbal and written
- The right to work in the UK
- Tailored progression plans with training and development to support your ambitions
- Employee Assistance Programme, including complimentary therapy sessions and 24/7 GP access
- The Other House discounts on food and drink in our Bar and Restaurant
- The Other House Friends and Family discounted rates when booking an overnight stay
- Perkbox – Discounts platform
- All year-round team parties and social events
- Length of Service Bonus and Birthday rewards
- Refer a Friend Bonus starting from £200 per hire
We're an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all backgrounds, perspectives, and skills.
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