Front of House Operations Manager

6 days ago

London, Greater London, United Kingdom Front Marketing Recruitment Full time

Job Title: Front of House Manager

Company: Front Marketing Recruitment

Job Type: Full-time

Location: London

Job Description:

We are seeking a highly motivated and experienced Front of House Manager to join our team. As a Front of House Manager, you will be responsible for ensuring that our clients receive exceptional service and that our operations run smoothly.

Key Responsibilities:

  • Client Experience Management: Conduct regular client service reviews to ensure high service levels are maintained. Address client complaints promptly and manage pre-move-in and pre-move-out meetings with clients, handling associated tasks and inventories.
  • Operational Efficiency: Assess available resources to ensure operational efficiencies. Conduct audits for Health and Safety, Fire, and other Risk Assessments. Review and enhance all internal operational processes. Continually evaluate operations and recommend improvements.
  • Communication and Reporting: Attend regular operational meetings with staff across the portfolio. Report directly to the Operations Director on performance and operational matters. Attend viewings from an operational perspective.
  • Team Management: Ensure your Assistant Manager is fulfilling their roles and responsibilities effectively.
  • Financial Management: Take responsibility for revenue and budgeting. Oversee and manage pre-billing checks, dilapidations, and deposit returns. Manage billing, debt chasing, and other financial matters with clients.
  • Human Resources: Oversee basic HR functions for site staff, including disciplinary actions, performance management, and probation reviews.

Requirements:

  • Proven experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to manage multiple priorities and deadlines

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package
  • Opportunities for professional development and growth

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