Front of House Operations Manager

3 days ago

London, Greater London, United Kingdom Home Recruitment Ltd Full time

Job Title: Front of House Manager

Job Type: Full-time

Company: Home Recruitment Ltd

Location: Central London

Job Description:

We are seeking a highly skilled and experienced Front of House Manager to join our team at a renowned Aesthetic and Plastic Surgery clinic in Central London. As the face of the clinic, you will be responsible for delivering a first-class customer experience to all patients, efficiently managing client appointments and communications, and ensuring the smooth operation of all front of house activities.

Key Responsibilities:

  • Client Welcome and Experience: Serve as the face of the clinic, warmly welcoming clients in a manner that reflects the clinic's exclusive environment.
  • Appointment Scheduling and Management: Manage appointment scheduling, client communications, and front of house operations with meticulous attention to detail.
  • Front of House Operations: Continuously seek opportunities to enhance front of house operations, striving to improve the overall client experience and clinic efficiency.
  • Protocol Implementation and Oversight: Implement and oversee front-of-house protocols reinforcing the clinic's reputation for exclusivity and privacy.

Candidate Profile:

  • Experience: Experience in a similar role within a luxury or high-end environment.
  • Service Delivery: Proven ability to maintain and exceed the clinic's gold-standard service levels.
  • Organisational Skills: Exceptional organisational skills, with the ability to communicate clearly and professionally.
  • Industry Knowledge: A genuine passion for the aesthetic and cosmetic surgery industry.
  • Client Focus: Dedication to delivering an outstanding client experience.
  • Proactivity: A proactive mindset in managing a fast-paced, client-driven environment.

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