Front of House Operations Manager

16 hours ago


London, Greater London, United Kingdom Home Recruitment Ltd Full time
Front of House Manager

We are seeking a highly skilled and experienced Front of House Manager to join our team at Premier Aesthetic & Plastic Surgery Clinic in Central London. As the face of our clinic, you will be responsible for delivering exceptional customer service and ensuring a seamless client experience from arrival to departure.

Key Responsibilities:
  • Represent the clinic's brand and values, warmly welcoming clients and upholding the clinic's commitment to exceptional service.
  • Manage appointment scheduling, client communications, and front of house operations with meticulous attention to detail.
  • Continuously seek opportunities to enhance front of house operations, striving to improve the overall client experience and clinic efficiency.
  • Implement and oversee front-of-house protocols reinforcing the clinic's reputation for exclusivity and privacy.
Candidate Profile:
  • Experience in a similar role within a luxury or high-end environment.
  • Proven ability to maintain and exceed the clinic's gold-standard service levels.
  • Exceptional organisational skills, with the ability to communicate clearly and professionally.
  • A genuine passion for the aesthetic and cosmetic surgery industry.
  • Dedication to delivering an outstanding client experience.
  • A proactive mindset in managing a fast-paced, client-driven environment.


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