Front of House Operations Manager

3 weeks ago

London, Greater London, United Kingdom Front of House Recruitment Full time

Reception Manager opportunity in a prestigious corporate environment. Competitive salary with bonus potential. This role is structured around a standard Monday to Friday schedule, ideal for those with a background in hospitality or client services.

We seek a dynamic leader with a proven track record in managing teams and delivering exceptional service in a high-end setting.

Key Responsibilities:

Client Experience Oversight: Regularly conduct service evaluations to maintain exemplary service standards. Address and resolve client issues swiftly. Organize pre-move-in and pre-move-out consultations with clients, managing all related tasks and inventories.

Operational Excellence: Evaluate resources to optimize operational workflows. Perform audits related to Health and Safety, Fire, and other Risk Assessments. Continuously review and improve internal processes to enhance efficiency.

Communication and Reporting: Participate in regular operational meetings with team members across the organization. Provide direct reports to the Operations Director regarding performance metrics and operational updates. Attend property viewings from an operational standpoint.

Team Leadership: Ensure that your Assistant Manager effectively fulfills their responsibilities and contributes to team success.

Financial Oversight: Manage revenue streams and budgeting processes. Oversee pre-billing checks, property assessments, and deposit returns. Handle billing, debt collection, and other financial interactions with clients.

Human Resources Management: Supervise essential HR functions for site personnel, including disciplinary measures, performance evaluations, and probation assessments.

We are committed to equal opportunity employment and encourage applications from all qualified individuals regardless of their background.

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