Front of House Operations Manager

7 days ago

London, Greater London, United Kingdom Search Full time

Job Summary:

We are seeking a highly skilled and experienced Front of House Operations Manager to join our team at Search. As a key member of our management team, you will be responsible for the day-to-day operation of our private membership club in Central London.

Key Responsibilities:

  • Leadership and Management: Lead and manage the Front of House team to ensure exceptional hospitality and service standards are consistently upheld.
  • Operational Excellence: Execute departmental procedures according to company guidelines and ensure seamless communication within the Front of House team to prioritize excellent service.
  • Employee Engagement: Foster a positive work culture and drive employee satisfaction by providing training and development opportunities, conducting comprehensive departmental inductions, and facilitating team skill development.
  • Revenue Growth: Maximize room sales and revenue by coordinating with the Reservations Manager and implementing effective interdepartmental communication and collaboration.
  • Compliance and Risk Management: Ensure compliance with HR policies and procedures, assess business needs, and provide staffing solutions to mitigate risks.
  • Guest Experience: Cultivate positive guest relations, relay feedback for service enhancement, and maintain knowledge of local area attractions and events.
  • Business Objectives: Support business objectives, attend team meetings, and assume Night Manager duties when necessary.

Requirements:

  • Education and Experience: Proven experience in a similar role, with a strong background in hospitality and customer service.
  • Skills and Qualifications: Excellent leadership and management skills, with the ability to motivate and develop a team. Strong communication and interpersonal skills, with the ability to build strong relationships with members and staff.
  • Personal Qualities: A passion for providing exceptional service, a strong work ethic, and a commitment to ongoing training and personal development.

Equal Opportunities Employer:

Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

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